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Pinki Sinha
Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Floor Manager
Maison D Auraine
Delhi
06.2023 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed store inventory and stock levels to maintain availability of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Laa Mirrage
Delhi
10.2020 - Current
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Senior Cabin Crew Member
Emirates Airlines
Dubai
03.2015 - 06.2019
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Used excellent customer service skills in addressing passengers' needs.
Cabin Crew Member
Indigo Airlines
Delhi
02.2012 - 01.2015
- Oversaw maintenance of all required equipment and sent it out for required services.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Checked personnel for proper uniforms and safety equipment.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Cabin Crew Member
Kingfisher Airlines
Delhi
03.2011 - 02.2012
- Oversaw maintenance of all required equipment and sent it out for required services.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Education
Bachelor of Arts - Arts
Delhi University
Delhi 05.2007 - 06.2010
Skills
Customer service standards
undefinedInterests
Gardening
Art
Timeline
Floor Manager
Maison D Auraine
06.2023 - Current
Store Manager
Laa Mirrage
10.2020 - Current
Senior Cabin Crew Member
Emirates Airlines
03.2015 - 06.2019
Cabin Crew Member
Indigo Airlines
02.2012 - 01.2015
Cabin Crew Member
Kingfisher Airlines
03.2011 - 02.2012
Bachelor of Arts - Arts
Delhi University
05.2007 - 06.2010
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