Reading
Pinki Sinha
Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Floor Manager
Maison D Auraine
Delhi
06.2023 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed store inventory and stock levels to maintain availability of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Laa Mirrage
Delhi
10.2020 - Current
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Senior Cabin Crew Member
Emirates Airlines
Dubai
03.2015 - 06.2019
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Used excellent customer service skills in addressing passengers' needs.
Cabin Crew Member
Indigo Airlines
Delhi
02.2012 - 01.2015
- Oversaw maintenance of all required equipment and sent it out for required services.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Checked personnel for proper uniforms and safety equipment.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Cabin Crew Member
Kingfisher Airlines
Delhi
03.2011 - 02.2012
- Oversaw maintenance of all required equipment and sent it out for required services.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Education
Bachelor of Arts - Arts
Delhi University
Delhi 05.2007 - 06.2010
Skills
Customer service standards
Customer service management
Personalized customer service
Customer service optimization
Customer services
Customer service and engagement
Customer service and assistance
Interests
Gardening
Art
Timeline
Floor Manager
Maison D Auraine
06.2023 - Current
Store Manager
Laa Mirrage
10.2020 - Current
Senior Cabin Crew Member
Emirates Airlines
03.2015 - 06.2019
Cabin Crew Member
Indigo Airlines
02.2012 - 01.2015
Cabin Crew Member
Kingfisher Airlines
03.2011 - 02.2012
Bachelor of Arts - Arts
Delhi University
05.2007 - 06.2010