Avatans Pandey

Advanced Incident Resolution

• Resolved failed automated ServiceNow requests by manually performing actions in the

SailPoint database, analyzing root causes, and providing recommendations for process

improvements to prevent recurrence.

• Performed bulk modifications to user accounts, roles, and entitlements to correct

discrepancies and ensure data accuracy across the IAM system.

Role and Entitlement Management

• Configured and managed Automated Business Roles, IT Roles, and entitlements using

rule-based logic, compound filters, and match mode filters, ensuring accurate and

efficient access management.

• Conducted bulk updates to role assignments and entitlements to align with

organizational changes and compliance requirements.

User Lifecycle Management

• Managed user accounts, handling provisioning and deprovisioning tasks,

implementing Role-Based Access Control (RBAC), and monitoring user activity to

ensure compliance and security.

Onboarding and Offboarding

• Supported user onboarding and offboarding by provisioning and deactivating

accounts, ensuring smooth transitions for new hires and departing employees while

maintaining security policies.

• Conducted bulk onboarding/offboarding tasks during organizational restructuring or

mergers, ensuring timely and accurate access management.

Access Optimization

• Created and maintained static and dynamic distribution lists and AD Groups to

streamline user access and improve operational efficiency.

• Performed bulk modifications to AD Groups and distribution lists to reflect changes

in organizational structure or access requirements.

Level 2/3 Support

• Delivered second-level support for identity and access management incidents,

ensuring timely resolution and user satisfaction. Collaborated with cross-functional

teams to troubleshoot and resolve IAM-related issues, contributing to SLA-based

support and system stability.

• Handled bulk ticket resolutions for common issues, such as access discrepancies or

role misalignments, ensuring quick turnaround and minimal user impact.Security Compliance

• Deactivated accounts and revoked access rights for departing employees, mitigating

risks of unauthorized access and ensuring proper offboarding procedures.

• Conducted bulk access reviews and certifications to ensure compliance with

regulatory requirements and internal policies.

Access Certification Campaigns

• Designed and executed access certification campaigns, ensuring compliance with

regulatory requirements and mitigating risks through Segregation of Duties (SOD)

policies.

Root Cause Analysis (RCA)

• Performed RCA for recurring incidents, identifying systemic issues and implementing

long-term solutions to prevent future occurrences.

• Conducted bulk data analysis to identify patterns and trends in access-related issues,

enabling proactive problem resolution.

Mentorship and Collaboration

• Provided technical guidance to Level 1 and Level 2 support teams, fostering

knowledge sharing and improving incident resolution times.

• Gained six months of hands-on experience in full-stack application development using Java, Spring Boot, React, and JavaScript.
• Developed and enhanced backend services and RESTful APIs using Spring Boot, implementing business logic and handling data integration.
• Built responsive and interactive frontend components using React and JavaScript, ensuring seamless backend integration.
  Assisted in debugging, unit testing, and issue resolution to improve application stability and performance.
• Collaborated with senior analysts and developers in an Agile/Scrum environment, actively participating in sprint activities.
  Followed SDLC best practices, coding standards, and contributed to technical documentation.
• Supported application maintenance and performance optimization efforts across development phases.