Avdesh Verma
Narmadapuram
Summary
A managing a team of customer service representatives, developing customer care protocols, and resolving escalated customer issues. They are skilled in customer service, communication, and problem-solving, with a focus on providing exceptional customer experiences. Key responsibilities include:
- Managing a team of customer service representatives, providing guidance and training to ensure excellent customer service delivery
- Developing and implementing customer care protocols, policies, and procedures to ensure consistent service delivery
- Resolving escalated customer issues, using active listening and problem-solving skills to resolve complaints and concerns
- Providing technical support and guidance to customers, ensuring timely and effective resolution of issues
- Analyzing customer feedback and data to identify areas for improvement and implementing changes to enhance customer satisfaction
Overview
4
4
years of professional experience
Work History
Customer Support Executive
Kingston Technology
04.2020 - 10.2022
- Kingston technology is a computer parts selling company like pandrive, hard disk, ssd etc.
- My roles and responsibilities is like customer says that he is facing some issues with the device and then it is still under warranty period and i confirm some details with him . So i raise a complaints request behalf of customer and his query will solve by my backend team that's it .
Customer Support Executive
Tech Mahindra
08.2023 - 11.2023
- I am hired for flipkart voice inbound process
SO MY ROLES AND RESPONSIBLITIES :-
- Resolving order-related issues, such as tracking, delivery, or cancellation.
- Providing information on products or services.
- Assisting with returns, exchanges, or refunds.
- Escalating complex issues to higher-level support teams .
Customer Support Executive
Futwork
12.2023 - Current
I am a telecaller in futwork for outbound process and i have done some projects AIMSR , BHARAT PE and DTDC . so my roles and responsibility is :-
- contact customers to follow up on a service issue or to ensure that the customer is satisfied with the resolution.
- address customer concerns, provide solutions, and resolve issues.
- make the outbound call to the customer, following the prepared script.
Education
Bachelor of Arts -
Barkatullah University
Bhopal, India04.2023
Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
- Strong problem-solving and analytical skills to resolve complex issues
- Paying attention to customers’ concerns and needs to provide accurate solutions
- Understanding and relating to customers’ emotions and needs to provide personalized support
Languages
English
Hindi
Timeline
Customer Support Executive
Futwork
12.2023 - Current
Customer Support Executive
Tech Mahindra
08.2023 - 11.2023
Customer Support Executive
Kingston Technology
04.2020 - 10.2022
Bachelor of Arts -
Barkatullah University
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