Avelin Dsouza
Thane
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Specialist
SS&C
Navi Mumbai, Maharashtra
04.2025 - Current
- Collaborated with cross-functional teams to achieve project goals on time.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Team Manager
Achilles information PVT LTD
Mumbai
11.2018 - Current
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance on timely basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Established and maintained performance, quality and service standards for professional customer care.
- Implemented training programs to maximise team member development and potential.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Delivered regular team meetings for aligned work towards common goals.
Business Development Executive
Pepperfry.com
Mumbai
07.2015 - 04.2017
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Communicated directly with customers and partners to build strong business networks and relationships.
Sales Executive
Tangerine Infrastructure PVT LTD
Mumbai
01.2014 - 06.2015
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Executive
First source PVT LTD
Mumbai
02.2013 - 01.2014
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Computer Science
Mumbai University
Mumbai 06.2015 - 04.2016
HSC -
Mumbai University
Mumbai 06.2008 - 04.2009
SSC -
Mumbai University
Thane 06.2006 - 04.2007
Skills
Self-Motivated
Flexible and Adaptable
Staff Management
Business Development
Certification
Iosh
Timeline
Specialist
SS&C
04.2025 - Current
Team Manager
Achilles information PVT LTD
11.2018 - Current
Business Development Executive
Pepperfry.com
07.2015 - 04.2017
Bachelor of Science - Computer Science
Mumbai University
06.2015 - 04.2016
Sales Executive
Tangerine Infrastructure PVT LTD
01.2014 - 06.2015
Customer Service Executive
First source PVT LTD
02.2013 - 01.2014
HABC Level 2 in Emergency First Aid at work
01-2013
Nebosh
03-2012
Iosh
01-2012
HSC -
Mumbai University
06.2008 - 04.2009
SSC -
Mumbai University
06.2006 - 04.2007