Dynamic Administration Manager with a proven track record at The ARC Southwest Indiana, excelling in staffing and budget management. Adept at enhancing resident care through exemplary communication and behavioral support, while mentoring staff to elevate performance. Committed to creating engaging activities that foster a positive environment for individuals with developmental disabilities.
Overview
4
4
years of professional experience
Work History
Group Home Manager
The ARC Southwest Indiana
05.2024 - Current
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Created staff work schedules so each shift had appropriate number of employees for coverage.
Organized entertaining recreational activities for home while staying within budget.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Mentored and coached staff to improve performance and interactions with residents.
Front Office Manager
Holiday Inn Express
05.2023 - 05.2024
Coached employees through day-to-day work and complex problems.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Created, prepared, and delivered reports to various departments.
Established team priorities, maintained schedules and monitored performance.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Special Education Instructional Assistant
North Gibson School Corporation
10.2021 - 05.2023
Supported student learning objectives through personalized and small group assistance.
Assisted and mentored students in large groups by reviewing lesson teachings and answering questions.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Maintained positive attitude and affirmatively communicated with each student.
Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT
05-2025
High School Diploma -
Princeton Community High School
Princeton, IN
05-2021
Skills
Staffing
First aid and CPR
Client direct care
Budget management
Staff supervision
Scheduling
Billing oversight
Exemplary communication skills
State reporting requirements
Behavioral support
Activity planning
Administrative duties
Timeline
Group Home Manager
The ARC Southwest Indiana
05.2024 - Current
Front Office Manager
Holiday Inn Express
05.2023 - 05.2024
Special Education Instructional Assistant
North Gibson School Corporation
10.2021 - 05.2023
Bachelor of Science - Business Administration
Western Governors University
High School Diploma -
Princeton Community High School
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