Avery Brooks
Columbus
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Barista
Playhouse Cafe
Madison
09.2024 - Current
- Prepared and crafted a variety of coffee beverages for customers.
- Maintained cleanliness and organization of the café workspace and equipment.
- Assisted customers with menu selections and provided product recommendations.
- Managed cash register transactions and processed customer payments accurately.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Waitress
Chicago’s Pizza
Columbus
01.2022 - Current
- Greeted customers and provided menu recommendations to enhance dining experience.
- Took customer orders accurately and relayed them to kitchen staff promptly.
- Served food and beverages efficiently, ensuring customer satisfaction throughout meals.
- Handled cash transactions and processed payments using point-of-sale system effectively.
- Collaborated with team members to manage busy service periods smoothly and efficiently.
- Developed positive relationships with regular customers through friendly conversation.
Private Nanny
Private Home
Columbus
05.2025 - 08.2025
- Supervised daily routines and activities for children, ensuring safety and engagement.
- Prepared nutritious meals according to dietary needs and preferences of children.
- Organized educational activities that promoted learning and development through play.
- Maintained a clean and safe environment, adhering to health and safety standards.
- Developed positive relationships with children, fostering trust and emotional support.
Retail Sales Associate
Aerie By American Eagle
Edinburgh
04.2020 - 10.2021
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Maintained visual merchandising standards to enhance product presentation and customer experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Education
Bachelor of Science - Psychology
Hanover College
Hanover, IN 08.2023 - 09.2025
Skills
- Child development
- Customer service
- Educational activities
- Team collaboration
- Time management
- Calm demeanor
- Active listener
- Hospitality and accommodation
Timeline
Private Nanny
Private Home
05.2025 - 08.2025
Barista
Playhouse Cafe
09.2024 - Current
Bachelor of Science - Psychology
Hanover College
08.2023 - 09.2025
Waitress
Chicago’s Pizza
01.2022 - Current
Retail Sales Associate
Aerie By American Eagle
04.2020 - 10.2021