AVERY WANDREI
Indianapolis Zoo
Zionsville
4
years of professional experience
Collaborative team player skilled in fostering positive guest experiences through effective communication and empathy. Expert in promptly addressing guest needs while maintaining a welcoming atmosphere. Strong multitasking abilities complemented by time management skills from balancing full-time studies and two jobs. Experienced in working with diverse groups, enhancing understanding of varied perspectives through education in Panama and Belize.
Work History
Server
2 Years 1 Month- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Demonstrated the ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in a dynamic environment, while maintaining composure even in stressful situations
- Used good communication skills to reduce guest dissatisfaction.
- Performed janitorial tasks when needed.
- Used focus and memorization skills to keep track of tables and remember orders.
GCSS Intern
4 Months- Completed training modules and attained a certification as a Global assessor for the IUCN Red List.
- Performed literary research in order to gather proper information on a species for an assessment.
- Assessed a total of 7 species not previously present on the Red List.
- Worked with the QGIS program to map a species’ presence across North America using multiple data sources, shapefiles, and layers.
- Communicated consistently with other team members.
Seasonal Encounters Keeper
3 Months- Daily completion of various physically demanding husbandry tasks
- Prepared diets specifically for the flamingos
- Provided and prepared appropriate enrichment
- Responsible for each bird's wellbeing under my care including those with specific medical requirements
- Interacted with guests every day, presenting information on our various bird species so that they are inspired to care for our world
Shift Lead
1 Year 5 Months- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries orders and complaints in a timely manner.
- Complied with company standards and policies, setting a good example for team members.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Provided guidance and support to shift workers regarding operational processes, safety protocols, and customer service standards.
Education
B.S. Biology - Biology
- Graduated May 2026
- Relevant Courses:
- Zoology
- Conservation Biology
- Intro to Environmental Science
- Tropical Field Biology
- Field Biology
- Biomechanics
- Biostats
Skills
Strong work ethic
Task prioritization
Order recall
Strong interpersonal skills
Guest engagement
Customer service
Adaptability in diverse settings
Data mapping
Critical Thinking
Computer Literacy
Organizational Skills
Timeline
Seasonal Encounters Keeper
Indianapolis Zoo
05.2026 - CurrentRead More
GCSS Intern
Indianapolis Zoo
08.2025 - 12.2025Read More
Server
Stone Creek
07.2024 - CurrentRead More
Shift Lead
Smoothie King
03.2022 - 08.2023Read More
Butler University
B.S. Biology from Biology
Read More