Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Avesh Shaikh

Avesh Shaikh

Mumbai

Summary

Dynamic Guest Relations Executive with a proven track record at SEVENHILL HOSPITAL, excelling in patient admissions and flow optimization. Adept at enhancing customer satisfaction through effective communication and relationship building, while ensuring compliance with healthcare standards. Recognized for implementing strategies that significantly reduced wait times and improved overall patient experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Relations Executive

SEVENHILL HOSPITAL
MUMBAI
03.2021 - Current

Managed all aspects of patient admissions, including paperwork and bed allocation.

  • Optimized bed availability and patient flow, reducing wait times effectively.
  • Served as primary contact for patients and families, addressing inquiries and coordinating communication.
  • Implemented strategies to enhance patient experience through feedback programs and service delivery models.
  • Facilitated collaboration among medical, nursing, and support staff for coordinated patient care.

Ensured compliance with hospital policies, clinical protocols, and infection control guidelines.

  • Maintained accurate patient records, including admissions, treatments, and progress notes.
  • Participated in quality improvement initiatives to enhance inpatient service quality.

Billing Executive

LAXMI MALL
SELU
02.2018 - 10.2020
  • Assisted with month-end closing activities, ensuring accurate account reconciliations.
  • Conducted regular performance appraisals through verbal, written, and ongoing review programs.
  • Developed financial models to forecast cash needs, allocate resources, and inform capital budgeting decisions.

Education

Bachelor of Arts - HISTORY,ECONOMICS,POLITICAL SCIENCE

NUTAN MAHAVIDYALAY
SELU
01-2018

Skills

  • Patient admissions and bed management
  • Patient flow optimization
  • Healthcare compliance
  • Data entry and communication
  • Customer service
  • Team leadership
  • Complaint handling
  • Relationship building
  • Customer satisfaction

Certification

  • certified gym trainer (2024)

Timeline

Guest Relations Executive

SEVENHILL HOSPITAL
03.2021 - Current

Billing Executive

LAXMI MALL
02.2018 - 10.2020

Bachelor of Arts - HISTORY,ECONOMICS,POLITICAL SCIENCE

NUTAN MAHAVIDYALAY
Avesh Shaikh