Summary
Overview
Work History
Education
Skills
Certifications And Awards
Software
Timeline
Generic
Avnish Khurana

Avnish Khurana

Senior Consultant
Delhi

Summary

An accomplished professional with over 13+ years of experience in project and process implementation, transition management, training, and team leadership. Currently serving as a Senior Consultant – Professional Services Implementation at DELTEK|Replicon, specializing in Time and Labor Management solutions for clients all over the globe. Proven track record in managing successful application implementations and integrations, optimizing resource utilization, and fostering strong relationships with business partners and stakeholders. Adept at process improvement, quality enhancement, and team development to drive operational excellence.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Senior Consultant – Professional Services Implementation

DELTEK
Bengaluru
09.2022 - Current
  • Managed a portfolio of 50 key customer accounts, overseeing the implementation and configuration of Replicon’s product suite to meet client-specific requirements.
  • Collaborated with stakeholders to identify workflow processes and business challenges, creating detailed Business Requirements documents, Technical Specification documents and Project Plans.
  • Conducted user acceptance testing and validation, ensuring 100% quality on each delivery.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.

Customer Service Manager – Implementation

EPAY Systems
Noida, Uttar Pradesh
12.2018 - 09.2022
  • Led and managed 15 client/project implementation and integration projects, ensuring successful and timely completion.
  • Collaborated with implementation teams in India and the U.S. to set up customer data and configurations for EPAY's Time and Labor Management Platform.
  • Maintained comprehensive documentation of process flows, administrative summaries, and standard operating procedures.
  • Developed and implemented analytical procedures to format and import client data, modify databases, and create custom reports.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Senior Business Analyst

Accenture
Gurugram, Haryana
06.2016 - 08.2018
  • Conducted product and classroom training, including nesting and on-the-job training for new hires.
  • Performed training needs analysis and managed training programs to align with business requirements.
  • Developed training content using Microsoft tools like PowerPoint and Visio.
  • Led weekly process knowledge check programs and conducted client and internal calibration sessions.
  • Assessed training quality and success, ensuring continuous improvement.

Senior Process Trainer

FIS Global Services
Gurugram, Haryana
06.2012 - 06.2016
  • Responsible for new hire training and up-skill training for aligned accounts.
  • Conducted individual and group-based training needs analysis and assessments.
  • Ensured training frameworks met COPC requirements and ISO standards.
  • Created and designed training content using automation, self-learning modules, and gamification tools like Articulate, Epiplex, and Raptivity.
  • Monitored process functioning, identified improvement areas, and implemented measures to maximize customer satisfaction.

Education

Bachelor of Technology - Aeronautical Engineering

Career Institute of Technology And Management
Faridabad, Haryana
04.2008 - 04.2012

Class XII -

Rukmini Devi Public School
New Delhi, India
04.2007 - 03.2008

Class X -

Rukmini Devi Public School
New Delhi, India
04.2005 - 03.2006

Skills

Performance analysis

Certifications And Awards

  • Dale Carnegie Certified Trainer
  • Best Performer (Quarterly R&R Program, FIS)
  • Developmental Training: “Metamorphosis: The Change”
  • ENCORE Award for Q1-Q2, 2018 (Accenture)
  • Special Contribution Award, Q3 2020 (EPAY)
  • Employee of the Year, 2021 (EPAY)
  • MVP (Most Valuable Player) for Q1, 2024
  • MVP (Most Valuable Player) for Q1, 2025

Software

Salesforce

JIRA

Google Suite

PrismHR

Blueforce

SharePoint

Polaris

Replicon

Microsoft Suite

Timeline

Senior Consultant – Professional Services Implementation

DELTEK
09.2022 - Current

Customer Service Manager – Implementation

EPAY Systems
12.2018 - 09.2022

Senior Business Analyst

Accenture
06.2016 - 08.2018

Senior Process Trainer

FIS Global Services
06.2012 - 06.2016

Bachelor of Technology - Aeronautical Engineering

Career Institute of Technology And Management
04.2008 - 04.2012

Class XII -

Rukmini Devi Public School
04.2007 - 03.2008

Class X -

Rukmini Devi Public School
04.2005 - 03.2006

Similar Profiles

CREATE PROFILE
Avnish KhuranaSenior Consultant