AVI KUMAR TANWAR - Senior Operations Executive - WANDERON EXPERIENCES PVT LTD

Summary

Dynamic professional with over 2+ years of experience in the travel industry, rapidly advancing from Customer Service to Pre-Sales and into Operations via an Internal Job Posting (IJP), offering a unique blend of customer-facing and backend operational expertise.

Overview

2

years of professional experience

1

Certificate

Work History

Customer Success & Operations Professional

WANDERON EXPERIENCES PVT LTD

09.2023 - Current

Senior Operation Executive | WanderOn Experiences

Aug 2025 – Present

Manage end-to-end travel operational processes, ensuring seamless execution of bookings and itineraries.
Handle escalated customer issues, achieving a 95%+ resolution satisfaction rate.
Collaborate with cross-functional teams to streamline workflows and improve turnaround time by 15%.
Successfully transitioned to the Operations role through a competitive Internal Job Posting (IJP).

Senior Executive, Pre-Sales | WanderOn Experiences

Oct 2024 – Aug 2025

Promoted within 13 months for exceeding performance expectations, and displaying leadership.
Developed customized travel proposals, achieving a 20% conversion rate from quote to booking.
Mentored junior team members on client engagement strategies and product knowledge.
Consistently surpassed monthly sales targets by 15%.

Customer Delight Executive | WanderOn Experiences.

Sep 2023 – Oct 2024

Resolved 50+ daily customer inquiries via phone and email, maintaining a 95% customer satisfaction score.
Managed and de-escalated complex customer complaints, improving retention by 10%.
Built foundational product knowledge that supported a successful transition to Pre-Sales.

Education

Bachelor of Commerce - Commerce

Kalinga University

Raipur

06-2023

Certificate - Strategic Communication And Marketing

AAFT Asian Academy of Film & TV

Noida, India

11-2024

10th - undefined

Tagore Public School

Skills

Customer Service: Expertly managed customer relationships, resolved conflicts, and handled escalations to ensure high satisfaction and retention

Sales & Pre-Sales: Skilled in qualifying leads, analyzing client needs, and writing persuasive proposals to drive sales conversions

Operations: Proficient in optimizing end-to-end travel booking processes, managing workflows, and ensuring data accuracy

Technical: Experienced in Technical Tools, CRM platforms such as Lead Square, and MS Office Suite

Work History

Interests

Travelling to mountains, exploring different destinations, Trading Financial Instruments, making new friends and enhancing myself in knowledge, career & life

Operations Managed

Customer Handling, Designing Itineraries, Booking Flights, Hotel, Cab & Packages
Managing Teamwork with colleagues
Punctual at work & Hard Working

Global & Industry Analytical Engagement

My interests include travel planning, industry blogging, and the analytical challenges of swing trading and F&O markets, which enhance my strategic decision-making. I also enjoy cross-functional networking and learning new languages to bolster my professional versatility."

Certification

2024

Timeline