AVI KUMAR TANWAR

Senior Operation Executive | WanderOn Experiences

Aug 2025 – Present

• Manage end-to-end travel operational processes, ensuring seamless execution of bookings and itineraries.
• Handle escalated customer issues, achieving a 95%+ resolution satisfaction rate.
• Collaborate with cross-functional teams to streamline workflows and improve turnaround time by 15%.
• Successfully transitioned to the Operations role through a competitive Internal Job Posting (IJP).

Senior Executive, Pre-Sales | WanderOn Experiences

Oct 2024 – Aug 2025

• Promoted within 13 months for exceeding performance expectations, and displaying leadership.
• Developed customized travel proposals, achieving a 20% conversion rate from quote to booking.
• Mentored junior team members on client engagement strategies and product knowledge.
• Consistently surpassed monthly sales targets by 15%.

Customer Delight Executive | WanderOn Experiences.

Sep 2023 – Oct 2024

• Resolved 50+ daily customer inquiries via phone and email, maintaining a 95% customer satisfaction score.
• Managed and de-escalated complex customer complaints, improving retention by 10%.
• Built foundational product knowledge that supported a successful transition to Pre-Sales.