Results-oriented professional with extensive experience in Corporate Actions and Business Continuity Planning. Skilled in team leadership, coaching, and developing strategic plans that align departmental goals with organizational objectives.
Overview
20
20
years of professional experience
Work History
Manager - Corporate Actions
Standard Chartered Bank
Bangalore
02.2025 - Current
Managed teams to enhance customer service delivery and operational efficiency.
Developed strategic plans to align departmental goals with organizational objectives.
Oversaw compliance with banking regulations and internal policies consistently.
Collaborated with cross-functional teams to streamline processes and improve workflows.
Implemented training programs to elevate staff performance and service standards.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.
Assistant Manager
State Street
Hyderabad
02.2022 - 01.2025
Handling Corporate Actions process for Statestreet Client in a pilot project.
End to end Corporate Actions processing knowledge in Aladdin platform.
Managing the team and act as an SME.
Stakeholder management and governance of process.
Assistant Manager - Wealth Operations
HSBC
08.2007 - 02.2022
Dealing with Corporate Actions Singapore business along with US Tax reporting.
Managing team and providing support, guidance to new joiners.
Preparing procedures, workflow, SLA for Singapore Corporate Actions, imparting training to new joinees and ensuring the process goes Business As Usual on scheduled timeline.
Acting as Subject Matter Expert for Singapore Corporate Actions.
Addressing customer queries and escalations related to Corporate Actions.
Playing point of contact role with business for any process related query.
Accomplishing process mapping and creating procedures for different processes.
Working on US Tax Report and submission to IRS.
Working on process improvements and automation under post account opening; administering the processing of client investment requests such as Structured Products, Equities, Bonds & Alternate Investments.
Leading Business Continuity Planning operations for securing the business operations & tackling mission-critical challenges.
Establishing strategic relationships with unit heads in developing best practices for successful client trade operations.
Assessing risk in the business process & identifying adequate action or control for mitigation through the risk assessment process & implementing action plan.
Successfully migrated Corporate Action process from Singapore to Kolkata and worked closely with Business Partners for 5 months in a Short Term Assignment in Singapore.
Proficiently implemented Light Automation project for Corporate Actions process; currently working on RPA project and automation project for Regulatory Tax reporting.
Played the role of Subject Matter Expert for Corporate Actions (UK) and Banking.