Avijeet Singh
Dharamshala,HP
Summary
With over 5+ years of work experience in various organizations, I have developed a strong expertise in order processing and a proven track record in professional inventory management, data entry, and customer service. Strength lies in effective team collaboration and adaptability to changing needs. Known for being dependable and results-driven, ensuring accurate and timely order fulfillment. Excellent multitasker dedicated to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused approach and training in customer service, committed to delivering exceptional service to meet the needs of both internal and external stakeholders.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Sales Order Processor
Dyson
07.2024 - Current
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Facilitated smoother workflow in warehouse by organizing and prioritizing order fulfillment tasks.
IOS Technical Advisor
Teleperformance
08.2020 - 12.2023
- Established strong rapport with clients, fostering trust in technical expertise and advice provided.
- Facilitated data migration between devices while maintaining data integrity and security protocols.
- Spearheaded training initiatives to educate colleagues on the latest iOS updates and features.
- Managed customer escalations professionally while adhering to company guidelines.
- Delivered exceptional customer support, addressing technical inquiries in a timely manner.
- Maintained current knowledge of AppleCare policies, providing accurate information during customer interactions.
- Supported customers through remote assistance tools, simplifying device configuration tasks as needed.
- Documented troubleshooting steps and resolutions, contributing to knowledge base resources for future reference.
- Provided expert guidance on iOS hardware and software compatibility, ensuring seamless integration for endusers.
Sales Manager
SBP
06.2019 - 12.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Prepared sales presentations for clients showing success and credibility of products.
Sales Manager
Bajaj Finance Consumer Durable Electronics
10.2017 - 10.2018
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
MBA - Finance And Marketing
Shoolini University
Solan, India04-2017
BBA - Sales And Marketing
Amity University
05-2014
12th -
St.Stephens
Chamba, India04-2011
10th -
Kendriya Vidyalaya
Chamba, India04-2009
Skills
- Order picking
- Sales order processing
- Shipment processing
- Customer service
- Problem resolution
- Microsoft Excel
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Live chat support
- iOS
- Technical analysis
- SAP HANA expertise
Accomplishments
- Scholarship holder for BBA+GDBA, 2014
- Third Rank in 11th Commerce, 2010
- Won Award for Highest Growth productivity in Pathankot district, Punjab. Highest number of loans processed under consumer durable electronics in BAJAJ Finance
- Won award as a Rising star for 2 months consecutive of joining SBP GROUP by achieving sales number
- Captain & Winner of Football league sponsored by Mahindra Group in Amity University
- Captain of under-21 District Football Tournament and led team to winning the district championship for Chamba HP
- Played Nationals for Himachal Pradesh under 16 in Jharkhand as Captain
Languages
Hindi
Proficient
C2
English
Proficient
C2
Russian
Intermediate
B1
Punjabi
Upper intermediate (B2)
Certification
- Company : HDFC BANK
Project : To study the service quality dimensions of HDFC bank
Duration : 8 Weeks (6 June 2016-August 2016) - Company : AIESEC India & Russia
Project : To study issues related to global Community Development and
Corporate social responsibility in Russia
Duration : 8 Weeks (28 June 2013 – 20 August 2013)
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Hobbies and Interests
- Football
- Trekking
- Photography
- Painting
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
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