Summary
Overview
Work History
Education
Skills
Certification
Timeline
AREAS OF EXPERTISE
PROFESSIONAL
PERSONAL SKILLS
Generic

Avijeet K Sharma

New Delhi

Summary

Dynamic and results-oriented operations leader with over 15 years of experience in the travel industry, specializing in online travel product strategy and innovation. Proven track record of guiding cross-functional teams and utilizing data-driven insights to launch impactful products that enhance revenue and elevate customer satisfaction. Renowned for a client-focused approach and exceptional organizational skills, with a strong ability to train, motivate, and develop high-performing teams. Expertise in translating complex travel and ticketing preferences into seamless, customer-centric solutions while effectively managing multiple priorities and stakeholders. Prepared to contribute strategic vision and hands-on expertise to a forward-thinking agency or service organization committed to genuine progression.

Overview

16
16
years of professional experience
1
1
Certification

Work History

TEAM LEADER - TICKETING

Fareportal India Pvt, ltd.
01.2018 - Current
  • Company Overview: Cheapoair.com, .uk, .ca,.au/ Onetravel.com

SR. TICKETIG EXEC.

Fareportal India Pvt, ltd.
05.2011 - 01.2018
  • Company Overview: Cheapoair.com,.uk, .ca, .au/Onetravel.com

TRAVEL CONSULTANT

Yatra Online India Pvt, ltd.
11.2010 - 05.2011
  • Company Overview: Yatra.com

CUSTOMER CARE EXEC.

IBM Daksh India
01.2010 - 11.2010


Company Overview: Fareportal India Pvt Ltd(Role - Team Leader - Ticketing)


Duties: -

  • Researching travel options & presenting the best deals in terms of requirements. Ensure all bookings & reservations are processed/ticketed accurately.
  • Perform RCA to understand the root causes of recurring problems
  • Building strong relationships with clients.
  • Ability to achieve branch, team sales and profitability objectives.
  • Doing floor support & Internal Quality Checks – Calls, Chat, Group bookings etc
  • Creating user stories & reporting bugs to technical engineers.
  • Analyze daily automation failure data and report the findings to the relevant team to facilitate automated fixes
  • Ensure SLA’s are maintained within specified deadlines.
  • Create and maintain daily/Fortnight/monthly reports
  • Keeping clients up to date with any changes.
  • Providing training to new joiners.
  • Handling escalation cases/calls from customer

Education

Graduation - English (Major), Technology (B), Science (C)

Indira Gandhi National Open University (IGNOU)
06-2009

Diploma - Aviation, Hospitality & Travel Management

Frankfinn Institute of Airhostess Training
06-2008

Skills

  • Reservation and ticketing expertise
  • Experienced with Amadeus, Sabre, and Galileo
  • People Management
  • Skilled in addressing customer complaints
  • SMART goals
  • Client communication
  • Proficient in itinerary management

Certification

  • FTM - First Time Manager certification - Fareportal
  • Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues - LinkedIn Learning
  • Critical Thinking and Problem Solving - LinkedIn Learning

Timeline

TEAM LEADER - TICKETING

Fareportal India Pvt, ltd.
01.2018 - Current

SR. TICKETIG EXEC.

Fareportal India Pvt, ltd.
05.2011 - 01.2018

TRAVEL CONSULTANT

Yatra Online India Pvt, ltd.
11.2010 - 05.2011

CUSTOMER CARE EXEC.

IBM Daksh India
01.2010 - 11.2010

Graduation - English (Major), Technology (B), Science (C)

Indira Gandhi National Open University (IGNOU)

Diploma - Aviation, Hospitality & Travel Management

Frankfinn Institute of Airhostess Training

AREAS OF EXPERTISE

  • Travel industry knowledge
  • Ticketing on GDS
  • Product knowledge
  • Online reservations
  • Customer service

PROFESSIONAL

  • Well versed in basic use of computer
  • Proficient in MS Office

PERSONAL SKILLS

  • Communication Skills
  • Excellent telephone manner
  • Responsibility
  • Patience

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Avijeet K Sharma