Avijit Chowdhury

>> Leading a team of SREs where my key role is to lead, mentor, and guide my team, promoting their professional growth and ensuring effective collaboration.
>> Ensuring the reliability and Oversee the performance, availability, and scalability of systems.
>> Monitor customer live environment and check for any ongoing issues and highlighting the same with necessary team.
>> Managing P3 incidents, conduct post-mortems to identify root causes, and implement preventive measures.
>> Ensure that all delivery packages are correctly deployed in customer environment and there are no roadblocks.
>> Ensure that all production changes are planned, authorized, tested, and validated according to established procedures.
>> Get into customer calls in order to communicate or understand any particular issues with respect to delivery deployment activities.
>> Foster a culture of continuous learning and improvement within the team and the broader organization.

>> Examine existing systems, identify areas of poor performance or vulnerabilities, and propose and implement improvements to increase efficiency and accuracy in the collection process.
>> Work with stakeholders, clients, and end-users to define business needs and document system requirements for new or upgraded collection systems.
>> Analyze financial data and collection patterns to create reports, forecast trends, and provide insights to management to justify system upgrades or changes.
>> Generate reports on outstanding balances, collection activity, and key metrics to provide insights into the effectiveness of collection strategies.
>> Act as a liaison between business users and technical teams, ensuring clear communication of requirements and providing support throughout the development and implementation process.
>> Work with internal departments such as sales, customer service, and accounting to ensure a smooth and efficient credit and collections process.
>> Ensure all collection activities adhere to company policies and applicable laws and regulations governing debt collection.

>> Resolve hardware, software, and network issues escalated from junior associates or users.
>> Guide users through technical problems and assist them in resolving issues.
>> Handle, track, and manage support tickets, ensuring timely resolution.
>> Maintain and update internal documentation, knowledge bases, and support procedures.
>> Train and mentor OJT associates.
>> Ensure a high level of customer satisfaction through effective communication and support.
>> Support project initiatives by providing expertise, ensuring accuracy, and guiding teams to deliver high-quality results.
>> Work closely with cross-functional teams to address complex problems and facilitate knowledge sharing across departments.
>> Perform quality checks and audit for all the claims submitted by the US customers ensuring timely and accurate processing.
>> Perform internal team audit and cross team audits in order to keep a check on the quality of work done also to bridge any knowledge gaps.