Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Avijit Das

Kolkata

Summary

Proven leader in logistics and supply chain management, adept at driving process improvements and strategic planning. At SF International Logistics, I spearheaded initiatives that enhanced operational efficiency and client satisfaction. Skilled in ERP systems and fostering team productivity, my approach consistently delivers results beyond expectations, with a focus on analytical thinking and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Operation Executive

SF International Logistics (Flipkart Large)
02.2022 - 07.2023


  • Monitor and ensure adherence to SLAs, including order fulfillment accuracy, delivery timelines, and quality standards. Implement corrective actions to address any deviations from agreed service levels.
  • Serve as a key point of contact for clients, addressing their needs, concerns, and inquiries promptly and effectively. Ensure high levels of client satisfaction through consistent and reliable service delivery.
  • Provide regular reports to clients and stakeholders on warehouse performance, inventory status, and key metrics. Use data-driven insights to support decision-making and continuous improvement initiatives.
  • Oversee and manage the day-to-day operations of the warehouse, including receiving, storage, order fulfillment, and shipping activities.
  • Ensure optimal allocation of resources, including manpower, equipment, and space, to meet operational demands and client requirements.
  • Maintain accurate inventory records through regular cycle counts, audits, and reconciliations. Address discrepancies promptly to ensure inventory accuracy.
  • Leverage warehouse management systems (WMS) and other technologies to streamline inventory tracking, reporting, and analysis.
  • Lead and manage a team 350 of warehouse staff, including supervisors, warehouse operators, and administrative personnel. Provide training, coaching, and performance feedback to ensure high levels of team performance.

Key Account Manager

SF International Logistics Pvt Ltd (Reliance)
08.2021 - 01.2022
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Develop tailored logistics and warehousing solutions to meet specific client requirements, including temperature-controlled storage, handling of sensitive medications, and compliance with pharmaceutical regulations.
  • Continuously analyze and improve warehouse processes to enhance efficiency, reduce costs, and ensure timely delivery of pharmaceutical products. Implement best practices and lean management techniques.
  • Oversee inventory management systems to ensure accurate tracking of pharmaceutical products, minimize stockouts, and optimize stock levels. Ensure compliance with FIFO (First In, First Out) and FEFO (First Expiry, First Out) principles.
  • Monitor key performance indicators (KPIs) such as order accuracy, delivery times, and inventory turnover rates. Implement corrective actions to address any performance gaps and drive continuous improvement.
  • Implement and oversee quality control procedures to ensure the integrity and safety of pharmaceutical products. Conduct regular audits and inspections to verify compliance with quality standards.
  • Lead and manage a team of warehouse staff, including supervisors, warehouse operators, and administrative personnel. Provide guidance, training, and support to ensure high levels of performance and adherence to operational procedures.
  • Conduct regular performance evaluations and provide constructive feedback to team members. Recognize and reward high performers, and address any performance issues promptly.
  • Conduct regular performance evaluations and provide constructive feedback to team members. Recognize and reward high performers, and address any performance issues promptly.
  • Conduct regular performance evaluations and provide constructive feedback to team members. Recognize and reward high performers, and address any performance issues promptly.

Shift Officer

Pro Connect Supply Chain Solutions (Flipkart)
08.2020 - 12.2020
  • Supported management objectives by proactively identifying issues within the workplace that could impact overall performance or compliance standards.
  • Ensured high levels of cleanliness throughout facilities by enforcing sanitation protocols among staff members during each shift period.
  • Promoted a culture of continuous improvement by actively participating in process reviews and contributing valuable insights for optimization efforts.
  • Prepared comprehensive incident reports following any accidents or incidents on-site to ensure proper documentation for management review or insurance purposes if necessary.
  • Boosted employee morale by recognizing achievements, providing constructive feedback, and fostering a positive work environment.
  • Streamlined communication between shifts with detailed shift reports and thorough handover meetings.
  • Ensured employee safety through strict adherence to company policies, procedures, and guidelines.
  • Maintained accurate inventory levels through diligent record-keeping and effective communication with suppliers.
  • Managed internal conflicts professionally while maintaining confidentiality to minimize disruptions to daily operations.
  • Provided reliable coverage during both planned absences such as annual leave or unforeseen circumstances like sick leave to maintain smooth operations at all times without compromising quality standards.
  • Reduced operational downtime by closely monitoring equipment and promptly addressing maintenance needs.

Customer Service Supervisor

Air India
03.2016 - 09.2017
  • Created customer support strategies to increase customer retention.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

Professional Certificate - Business Analytics

IIM KOZHIKODE
KOZHIKODE
01.2023

MBA - Finance

ICFAI UNIVERSITY
Kolkata, India
04.2014

Bachelor of Commerce - Accounting And Business Management

Prafulla Chandra Collage
Kolkata
04.2007

Skills

  • Analytical Thinking
  • Root Cause Analysis
  • Process Improvements
  • Business Operations Analysis
  • Business Intelligence
  • Documentation And Reporting
  • Strategic Planning
  • Advanced Microsoft Excel
  • Expense Control
  • Supply Chain Risk Management
  • ERP systems proficiency
  • Supplier Relationship Management
  • Transportation Management

Certification

  • Microsoft Certified Power BI Analyst Associate (PL-300)

Timeline

Senior Operation Executive

SF International Logistics (Flipkart Large)
02.2022 - 07.2023

Key Account Manager

SF International Logistics Pvt Ltd (Reliance)
08.2021 - 01.2022

Shift Officer

Pro Connect Supply Chain Solutions (Flipkart)
08.2020 - 12.2020

Customer Service Supervisor

Air India
03.2016 - 09.2017

Professional Certificate - Business Analytics

IIM KOZHIKODE

MBA - Finance

ICFAI UNIVERSITY

Bachelor of Commerce - Accounting And Business Management

Prafulla Chandra Collage

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