Avijit Dash
Bhubaneswar
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Proxy Rooftop Bar & Kitchen
BANGLORE
03.2023 - Current
- Company Overview: Bhagini Hospitalities Pvt Ltd
- Bhagini Hospitalities Pvt Ltd
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Restaurants Manager
BO-TAI. JW MARRIOTT
Bangalore
09.2022 - 02.2023
- Company Overview: BANGLORE
- Reporting to : General Manager
- BANGLORE
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Restaurants manager
RFC Pvt Ltd
01.2020 - 05.2022
- Pre- opening Manager of Give me five
- Assessing and improving profitability setting targets
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Training for the staff
- Maintaining restaurant records
- Developing and maintaining an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods
- Maintaining a friendly yet unobtrusive manner with all guests
- Possess management ability that ensures a successful handling of the outlets
- Communication with the Chef and Food and Beverage Director to discuss menus, marketing strategies and guest comments and concerns
- Recommending salary adjustments, transfers, promotions and dismissals
- Understanding all food and beverage items offered, including ingredients, methods of preparation and proper service
- Maintaining a daily log for communication between outlet colleagues
- Promoting good public relations and handle complaints or concerns of guests
- Utilizing the computer system in ringing, printing and closing checks as well as shift reports or any other Office usage
- Properly handle and report employee and guest accidents
- Manage and control overall expenses of the outlets focusing on higher revenue and profit
- Work in co-operation with the Chef and Sous-Chefs to ensure top quality and fair prices and to see that below standard items are never accepted or served
- Keep informed of special events such as Ramadan, 'Eid, etc
- Knowledge of P.O.S
- System of hotel
- Keep the waste factor in the outlet at a minimal level
- Maintain inventories and par stocks
- Be familiar with Profit and Loss statement
- Be able to calculate food and beverage cost
- Budget and control expenses
- Be thoroughly knowledgeable in all facets of Human Resources nature interviewing, evaluating, discipline, termination
- Update and maintain current pricing
- Identify potential problems and ask for assistance before breakdown occurs
- Provide lateral service within the hotel whenever needed
Shift manager
Under Massive Restaurants Pvt. Ltd
01.2017 - 01.2020
- Pre- opening Shift manager of Farzi café KSA
- Ensure guests live the 'Ultimate Experience'
- Well-groomed and creating pleasant attitude all the time
- Sets a personal example for right conduct and behavior for an open eyed, respected and effective supervision of the restaurant
- Provides hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guest
- Ensure the effective link is maintained between kitchen and service areas
- Handling guest complaints according to policy
- Ensuring restaurant set up is according to set standard
- To develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods
- Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening
- Take extra initiative to drive revenue, ideas and training needs
- To control daily restaurant as per seating capacities
- To observe daily conditioned of all physical facilities and equipment in the outlets, makes recommendations for corrections and improvement as needed
- Final closing of the shift/outlet to be done according to the outlet closing checklist
- Ensure closing of the restaurant is carried out as per the standards checklist provided and no pending task
Sr.Supervisor
Farzi cafe Modern Indian & bar
Bangalore
01.2017 - 07.2018
- Company Overview: UB CITY TOWER
- Pre- opening supervisor of Farzi café
- Mumbai and Bangalore
- Maintaining record for the stock required for the operations
- Giving technical training to the new joiners
- Handling guest complains
- Knowledge of hospitality industry
- Overall responsibility for private dining rooms- food and beverage operation
- Coordinating with the sales team in order to plan and execute events
- Preparing and managing employee roster
- Team training and grievance handling
- Monitor volume of guest feedback and retain positive scores
- Maintenance and control of guest supplies within the department
- Maintenance and control of cutlery, crockery and glassware
- Ensure training of new team members
- UB CITY TOWER
Supervisor
The Glass house Restaurants
07.2015 - 12.2016
- Greets the guests and presents them with the menu
- Informs guests about the special items about special items for the day and menu changes if any
- Suggest food and beverage to the guest and also try to up sell
- Taking food and beverages order from the guest on the order taking pads or on handheld point of sale (POS) system
- Obtaining revenues, issuing receipts, accepting payments, returning the change
- Performing basic cleaning tasks as need or directed by supervisor
- Communicate to the guest and provide assistance with their queries
- Observes guest and ensure their satisfaction with the food and service
- Promptly respond to guest with any additional request
- Desserts and drinks, removing courses, replenishing utensils, refilling glass
- Close the shift on the POS terminal
- Responsible for Inventory of Cutlery, Crockery and Glassware
Steward
Hotel Fidalgo
Panjim
08.2013 - 07.2014
- Company Overview: Goa
- Panjim
- Will act as assistant to the Waiters and collect food orders from kitchen to restaurant
- Assist in serving the food, beverage as directed by the waiter / supervisor
- Carry out duties as directed by the Waiter under supervision of the Restaurant management
- Implement set standards at all times
- Attends daily menu briefings in regards of our daily menus
- Will assist with all special requests and dietary requirements his/her guests may need
- Strives to a minimize breakage and wastage and follows proper procedures when disposing of garbage
- Attends various training session with the aim to further improve level of performance
- Responsible for helping to achieve the yearly goal for the bar scores in the guest comment cards
- Uphold and maintain by example, at all times, all aspects of the White Star Service Program
- Will serve his/her guests to the highest Company Standards, applicable to the particular restaurant
- Helps to set up special events and functions as instructed by the shift management
- Learn the standards of the restaurant procedures
- Follows company guidelines regarding uniforms and personal hygiene
- Assists in additional duties as requested by the restaurant management
- Attends all the trainings as per directed by the supervisors
- Goa
- Panjim
Education
Diploma - Hotel Management
Xavier college of hotel management
Cuttack09.2010
High School -
Sham sunder high school
Iswarpur03.2008
PGDCA -
ICA Computer Education
Skills
- Schedule Coordination
- Customer Engagement
- Menu development
- Staff Management
- Restaurant operations management
- Recruitment
- Kitchen oversight
- Employee schedule management
- Regulatory Compliance
- Conflict resolution techniques
- Purchasing and cost control
- Customer service best practices
- Restaurant promotion management
- Food plating and presentation
- Customer loyalty
- Order delivery practices
- Shift Management
- Food Service Background
- Take-out service
- Operations Management
Personal Information
- Passport Number: M0912172
- Passport Date Of Issue: 08/13/14
- Passport Place Of Issue: Bhubaneswar
- Passport Expiry Date: 08/12/24
- Father's Name: Sarat Chandra Dash
- Date of Birth: 06/08/93
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Restaurant Manager
Proxy Rooftop Bar & Kitchen
03.2023 - Current
Restaurants Manager
BO-TAI. JW MARRIOTT
09.2022 - 02.2023
Restaurants manager
RFC Pvt Ltd
01.2020 - 05.2022
Shift manager
Under Massive Restaurants Pvt. Ltd
01.2017 - 01.2020
Sr.Supervisor
Farzi cafe Modern Indian & bar
01.2017 - 07.2018
Supervisor
The Glass house Restaurants
07.2015 - 12.2016
Steward
Hotel Fidalgo
08.2013 - 07.2014
Diploma - Hotel Management
Xavier college of hotel management
High School -
Sham sunder high school
PGDCA -
ICA Computer Education
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