Avijit Sarkar

Responsibilities

I have to held multiple roles in Service Delivery, Project Management and Quality Assurance for leading clients in US & Europe in my tenure at Capgemini. I have managed significant team size of 108 FTE for Operations in General Accounting – Intercompany / Month End Close Activities / Banking / Reconciliations / Fixed Assets, and for Accounts Payables and Accounts Receivable.

Managed Transitions and Transformation, managing multiple projects for NA and EMEA regions.

Currently working on projects from client location for NA and EMEA region, Managing production.

Achievements

· Unapplied Cash – Brought down Unapplied cash from 80M USD to 1.5M USD. It was a Six Sigma Green belt project.

· Credit Applications – Reduced the Credit application process cycle and increased 20% credit client. It was a Lean project.

· Payment – Increased 20% Payment On Time process from 71% to 91%.

· Introduction of Tools – Introduced Query management tool to standardize the Query management system and reduction of duplicate work. Saved 3 FTE.

· Increase Profit margins - Improvement of Cumulative profit margins of the project from 22% to 34%.

· Automation - Introduction of automation in reporting project to save 5.5 FTE.

· Team Performance - Efficiency improvement within the team by 15 % within H2 of 2019 and reduction of FTE.

· Budget - Achieved 2020 target of 115K EUR savings which had direct impact in CM percentage.

· Coordinated with accounting operations manager and ensured accuracy in Cash application process.

· Trained all staff accountants according to process methods for improvement.

· Stabilized Cash application and Purchase Order process for Unisys North America

· Worked on various billing activities for different Unisys customers.

· Provided field technology and implemented various upgrades and prepared presentations.

· Adhering to SLA & TAT.

· Driving continuous improvement initiatives and projects within the team (Six sigma, Lean and Kizen).

· Reviewing of the SOP documentation for the processes and suggesting appropriate steps for improvement.

· Mentoring and monitoring the performance of team members, assessing the Quality to ensure efficiency in Process operations and meeting of targets.

Significant Deliverables

· Was sent to U.S.A for transitioning the Invoice processing activities.

· Conducted also the offsite transition successfully for the whole revenue recon for 10 clients across U.S.A.

· In FSC Accounts Payable- as a team we achieved highest level of customer satisfactions and crossed 15000 hours of processing in just 7 months from January 2004 and by achieving this, our client had got new contracts to their account.

· In the year 2004 I processed highest number of AP Invoices in a single year and gave highest productive hour to the company.

· Initiated cost savings by recommending a process titled, “Dual Monitor” for processing invoices instead of taking printouts.

· Competently processing invoices for Accounts Payable project along with a team of 30 members.

· Streamlined the validation processing by creating new process flow.

· Received Star Employee of the year 2005.

· successfully processed insurance Claims for US clients

· Resourcefully conducted: Refresher training for the processors on monthly basis so as to keep the processors conversant with all the rules and regulations related to the projects

· Interacted with US clients on weekly & monthly basis for new updates.

· Conducted refresher training for the processors on monthly basis so as to keep the processors conversant with all the rules and regulations related to the projects