Java, C
Avijit Singha
Logistics And Supply Chain Management (SCM)
Kolkata
Summary
Results-driven Logistics & Supply Chain Leader with 15 years of end-to-end experience across E-commerce. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Well organized with time management abilities.
Overview
17
17
years of professional experience
1
1
Certification
3
3
Languages
Work History
Department Manager
FLIPKART.COM
08.2012 - Current
- DM of the MH-ULB team for Resort and IRT Operation. Working as a Department manager FC in Customer Outbound.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Initially starting as an Executive, then shifted to Supervisor then In-charge , Assistant Manager now working as a Department Manage in Flipkart.
- Manage the Entire chain of Forward to Reverse Logistics and Lead a team of 250 Employees and even more.
- Handling Forward, Console & 3PL shipments, even Intimate with 3rd party Logistics also.
- Coordinate with the Zonal, Central, and the other entire stake holder.
- Connect with FST, F&I, HR, Teach and all the other function head also.
- Look after the Central report, Zonal report, Escalation Mails, Pendency report, MIS & Reporting also.
TRAINER
PARK INFOTECH
01.2011 - 01.2012
- Join with NIESBUD GOVT. OF INDIA Project
- Provide Training to the students & look after the Mails and Documentation part.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Teacher
ICSE School
01.2009 - 01.2011
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelor in Computer Application (B.C.A) - Kolkata, India
N.S.O.U
01-2009
Higher Secondary Examination - undefined
Madhyamgram High School
01-2005
Secondary Examination - undefined
Madhyamgram High School
01-2003
Skills
- Headed end-to-end logistics and warehouse operations for East Zone, handling over 100,000 SKUs across electronics, FMCG, electric goods, garments, household items, cosmetics, different accessories, fashion, and lifestyle categories
- Managed facilities spanning over 15 lakh sq ft, with complete control over inbound, inventory, sorting, outbound, line haul, and 3PL operations
- Supervised a workforce of over 2000, including executives and supervisors, with structured manpower planning
- Known the whole logistics operation like Scanning, Segregation & Bagging and Handover process
- Escalation matrix, reverse process RTO & RVP, Handling technical issues
- Complete the Yellow Belt in LEAN & Having OHSAS internal Auditor & HIRA certificate by NIST
- Analysis the Central report, Hub data, creating the graph & flow chart Design the hub layout, etc
- 2006-2007 - Diploma in Advance Software Technology (EDAST) from CMC Ltd Park Street
- Operating System: Windows XP, Vista, Windows 7, UNIX, Linux
- MS-Office
- Performance management
- Decision-making
- Executed pan-India distribution, delivering over 5 lakh shipments daily across 500 delivery hubs using air and surface networks Maintained TAT, OTD, productivity, and cost metrics through strong operational governance
- Known about whole supply chain operation FC Inbound, Inventory, Outbound, and Logistics to Transportation & DH
- I am a certified Kool guru of the organization
- Know about the Inbound, Outbound, Load receiving, Forwarding & Transport Operation as well
- Lead the team the way they can give their best performance
- Implement lots of KAIZEN in the hub; maintain the IPP matrices & Monthly performance trend
- Analysis the audit reports, working with the LEAN project, know about the Six Sigma as well
- 2005-2006 - Diploma in Software Technology (DAST) from CMC Ltd Park Street
- Programming Language: C, C, JAVA - Core & Advance, VBNET, C#NET
- WEB-Design: HTML, CSS, VB & JAVA SCRIPT, ASP, JAVA-SCRIPT
- Team supervision
- Problem-solving
Software
Certification
YB
Accomplishments
OK ok
Additional Information
ABC
Interests
Listening Music, Playing Chess & Cricket, Like to travel to the different destination, Interests in watching News and Playing Games
DECLARATION
This is to certify that all the information given above is truly and correctly and best of my knowledge and Belief.
DATE: (AVIJIT SINGHA)
Timeline
Department Manager
FLIPKART.COM
08.2012 - Current
TRAINER
PARK INFOTECH
01.2011 - 01.2012
Teacher
ICSE School
01.2009 - 01.2011
Higher Secondary Examination - undefined
Madhyamgram High School
Secondary Examination - undefined
Madhyamgram High School
Bachelor in Computer Application (B.C.A) - Kolkata, India
N.S.O.U