Avijita Joshi

· Developed customer-centric strategies along with various cross - functional teams, such as, Creative, Listing, Sales and Marketing, in understanding customer needs and delivering solutions.

· Presented Business insights for maintaining good Seller Account Health, Maintaining KPI’s for Returns and Cancellations, Monitoring Ratings and Negative Reviews and Customer complaints of Own.com and all the Marketplaces and implementing customer centric solution along with the cross function teams to improve the customer experience.

· Led a project to transition the APAC market to GBS.

· Worked closely with the Analytics team in Dashboard enhancements visualizations.

· Increased the growth of a particular category in the Renewals segment by 50 lakh rupees, by coordinating with the business team and providing them suitable feedbacks.

· Delivered gross revenue of 3 crore rupees for a newly added category in 6 months, with around 200 monthly subscribers.

· Generated 10 crore rupees in revenues in the span of 2 years, with average target achievement rate of 94%.

· Working with the cross functional teams such as Product team to suggest and monitor the implementation of changes in the product as per customer’s requirement; and in the CRM as per the team’s requirement to carry out the work effectively.

· Identified the sales trend from the complex data and · Presented the monthly results to senior management and directors showcasing monthly targets achievements and contests performances.

Carrying out business opportunity presentations, seminars and activities to create distribution networks.

• Managing partner relations and coordinating internally with various functions to ensure efficient delivery of day-to-day service requirements.

• Assessing the needs of the customers in order to provide the services.

• Achieving the monthly sales and contests targets.

Providing Pre and Post Sales services to the customers and distributors throughout Bangalore

· Product positioning and evangelization to educate customers about the technical benefits of the product.

· Driving customer engagement pre and post sales.

Managed partner relations and coordinated internally with various functions to ensure efficient delivery of day-to-day service requirements

· Assisted senior managers in conducting events, seminars and carrying out market.