Avijit Kumar Chowdhury
Kolkata,WB
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations.
Overview
5
5
years of professional experience
Work History
Digital Customer Service Associate
Mpokket Finnancial Services Pvt.ltd.
Kolkata, India
01.2022 - 02.2024
- Collecting and scrutinizing information like the number of outstanding payments, the total amount unpaid, due dates, payment history, settlements, etc.
- Maintained up-to-date knowledge of product and service changes.
- Contributed to the development of a knowledge base for common customer issues, leading to faster resolution times.
Customer Care Executive
Caretel Infotech Limited
Kolkata
03.2019 - 03.2021
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Resolved concerns with products or services to help with retention and drive sales.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Maintained and managed customer files and databases.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Education
Bachelor of Arts - Pass
Mrinalini Dutta Mahavidyapith
Birati,kolkata-7000512009
High School Diploma -
Uttar Dum Dum Vidyapith For Boys
Birati,kol-7000512006
Madhyamik -
Nimta High School
Nimta,Kol-7000492003
Skills
- Problem Resolution
- Performance Tracking
- Work Prioritization
- Customer Relations
- Customer services
- Empathy and patience
- Issue Escalation
- Data Entry
- Document and Records Management
- Brand representation
Hobby
This is why music can make you feel more joyful, optimistic, and inspired, as it triggers the release of dopamine in the brain. Listening to music as a hobby can not only enhance our creativity but also our productivity, attention, and focus.
Languages
Bengali
Advanced (C1)
Hindi
Intermediate (B1)
English
Beginner (A1)
Date Of Birth
30th October 1986
Religion
Hindu
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Date
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Timeline
Digital Customer Service Associate
Mpokket Finnancial Services Pvt.ltd.
01.2022 - 02.2024
Customer Care Executive
Caretel Infotech Limited
03.2019 - 03.2021
Bachelor of Arts - Pass
Mrinalini Dutta Mahavidyapith
High School Diploma -
Uttar Dum Dum Vidyapith For Boys
Madhyamik -
Nimta High School