Avik Bhattacharjee

Position: Quality Lead, EIT-Consumer AML, FC Ops , Home Loans & Consumer

• Align with the Enterprise Independent Testing team to ensure compliance of consumer products with AML,US Laws, Rules and Regulations.
• Manage testing of Global Market (Singapore ABS trade) product in the Enterprise Control Function
• Lead the QA team for the Paycheck Protection Program

Key Responsibilities:

• Manage consumer product testing
• Report to Front line Unit on failed testing, post calibration with Onshore Partner, as part of Risk Mitigation criteria .
• Review the accuracy of samples worked by testers and provide appropriate feedback
• Coach the team to improve speed and accuracy
• Conduct calibration with Onshore partners and FLU
• Drive and approve six sigma projects as a Resident Quality Expert
• Conduct compliance audits and report findings

Position: Production and Quality Lead, Foreclosure FNMA Claims

• Handle FNMA investor claims for expenses incurred during the foreclosure process
• Utilize the LPS workflow system to handle and file claims
• Review the accuracy of loans worked by the team and provide feedback
• Coach the team to improve speed and accuracy
• Drive and approve six sigma projects as a Resident Quality Expert
• Conduct compliance audits and report findings

Position: Production and Quality Lead, Foreclosure Referral Review (FRR)

• Review loans according to Exception Clearing guidelines
• Perform 1st level reviews for foreclosure proceedings
• Ensure all required documents are in place before proceeding with foreclosures
• Review the accuracy of loans worked by the team and provide feedback
• Conduct calibration with LOB and production team
• Guide the team to improve speed and accuracy
• Drive and approve six sigma projects as a Resident Quality Expert
• Conduct compliance audits and report findings

Position: Loan Modification Programme (LMP)

• Validate loan documents sent by customers for loan modifications
• Check for missing information and notify customers through the Customer Relationship Manager (CRM)
• Forward complete documents to the Underwriter for review
• Coach the team to improve speed and accuracy
• Drive and approve six sigma projects as a Resident Quality Expert
• Conduct compliance audits and report findings
• Review the accuracy of loans worked by the team and provide feedback

Position: Loss Mitigation Review (LMR)

• Thoroughly review loan accounts to avoid foreclosure on the property
• Perform 1st and 2nd level reviews on loans before foreclosure proceedings
• Review the entire foreclosure process and identify any incorrect foreclosures
• Submit reversal decisions for loans and suggest actions to the Stateside teams
• Drive and approve six sigma projects as a Resident Quality Expert
• Conduct compliance audits and report findings
• Review the accuracy of loans worked by the team and provide feedback
• Mentor the team to achieve 100% quality without compromising productivity

Position: Home Retention Division Voice

• Handle collected calls related to mortgage payments, late charges, and retention options for customers experiencing hardships
• Mentor the team to improve performance and exceed SLAs
• Provide individual roadmaps for career progression and conduct performance appraisals
• Conduct 1-on-1 sessions and appraisal sessions
• Lead and manage teams of up to 41 FTEs
• Identify skill and performance areas for improvement and provide mentorship
• Manage MIS responsibilities and report performance to the team
• Generate and maintain process-level reports
• Drive innovation and continuous improvement.

• Handled customer service calls related to internet gaming.

• Provided customer service and addressed customer queries.