Avil Dsouza
udupi
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Spade Integrated Services Pvt Ltd
09.2021 - Current
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Assistant Manager
Chef On Wheels
04.2012 - 09.2021
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Restaurant Captain
The Pavilion
03.2008 - 08.2011
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
Senior Steward
Manipal County Resort
09.2006 - 03.2008
- Developed a comprehensive onboarding process for new hires, providing them with essential knowledge and resources to excel in their role from day one.
- Facilitated cross-departmental collaboration by participating in weekly management meetings, sharing insights from the stewarding team''s perspective to inform strategic decision-making processes.
- Implemented cost-saving measures within departmental operations, optimizing resource allocation without compromising quality or guest satisfaction.
- Collaborated with kitchen staff to maintain seamless communication, resulting in timely food delivery and enhanced guest experience.
- Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
- Coordinated with event planners to ensure successful execution of large-scale functions, managing staffing and logistical requirements as needed.
- Upheld strict hygiene standards by conducting regular cleaning schedules, contributing to a safe and sanitary work environment.
Education
Bachelors of Hotel Management - Hotel Management
04.2001 -
No Degree - PUC
04.2001 -
Skills
Inventory Management
Financial Management
Business Planning
Program Administration
Employee Training & Motivations
Contract Management
Customer Service
Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Operations Manager - Spade Integrated Services Pvt Ltd
09.2021 - Current
Assistant Manager - Chef On Wheels
04.2012 - 09.2021
Restaurant Captain - The Pavilion
03.2008 - 08.2011
Senior Steward - Manipal County Resort
09.2006 - 03.2008
Srinivas College of Hotel Management - Bachelors of Hotel Management, Hotel Management
04.2001 -
Pre University College - No Degree, PUC
04.2001 -