Hi, I’m
Avilash Samantaray
Bhubaneswar
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
years of professional experience
Work History
Prime Industries Bhubaneswar
Assistant Manager
01.2021 - Current
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
ICICI BANKBhubaneswar
Customer Relationship Officer
11.2016 - 11.2020
Job overview
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
- Identified opportunities to upsell products or services to existing customers.
Education
Vishwa Vishwani Institute of Management Hyderabad
MBA
04-2016
PN Autonomous College Khordha
Bachelor of Commerce
05-2014
Skills
- Task Delegation
- Operations Management
- Product and service knowledge
- Customer Relationship Management (CRM)
- Retail Operations
- Team motivation
- Staff Management
- Staff Training and Development
- Business development understanding
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Assistant Manager
Prime Industries
01.2021 - Current
Customer Relationship Officer
ICICI BANK
11.2016 - 11.2020
Vishwa Vishwani Institute of Management
MBA
PN Autonomous College
Bachelor of Commerce
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