Hi, I’m
Avina Lloyd
Bangalore
Summary
Strategic Chief Operations Officer with a proven record of enhancing productivity and operational efficiency. Expertise in financial oversight, operational optimization, and strategic planning, ensuring alignment of processes with organizational goals. Demonstrated success in building cohesive teams and driving innovation, resulting in significant improvements in company growth and profitability. Committed to fostering a results-driven culture through effective leadership and accountability measures.
Overview
27
years of professional experience
Work History
FidelitusBangalore
Chief Operations Officer
08.2024 - Current
Job overview
- Established policies to align company vision and culture through effective communication.
- Directed development of budgets and financial plans to ensure fiscal accountability.
- Served as primary liaison between company and external stakeholders.
- Conducted financial forecasting to address complex business challenges.
- Implemented innovative solutions to enhance organizational productivity.
- Fostered continuous improvement by encouraging staff innovation.
- Evaluated existing systems for effectiveness, proposing necessary changes.
- Maximized profits by reducing expenditures and optimizing pricing strategies.
Karthik NetralayaBangalore
Chief Operations Officer
12.2021 - 08.2024
Job overview
- Transformed recreation business operations through strategic planning and execution.
- Optimized administrative functions and enhanced business processes to drive efficiency.
- Coordinated comprehensive communications with departments, ensuring active MOUs and payment renewals.
- Spearheaded successful NABH audits, completing all NCs for effective accreditation renewal.
- Negotiated vendor contracts to reduce costs while maintaining quality standards.
- Developed risk management plans, safeguarding company assets against potential threats.
- Established performance metrics to evaluate success against organizational goals.
- Cultivated relationships with industry leaders, creating new growth opportunities.
New Hardwick Indian SchoolBangalore
Head of Administration & Operations
06.2019 - 05.2020
Job overview
- Oversaw all aspects of school operations, including administration, finance, and parent relations.
- Supervised team managing incoming calls, emails, and mail to ensure effective communication.
- Developed systems for tracking project progress and employee performance metrics.
- Introduced biometric attendance system for students and staff to increase efficiency.
- Conducted audits of existing processes to identify opportunities for improvement.
- Coordinated annual budget proposals for administrative functions based on thorough analysis.
- Monitored supply levels, ensuring timely replenishment of office inventory.
- Represented work unit at meetings to address requests or complaints effectively.
TRIUNE BUSINESSBangalore
Business Consultant
06.2015 - 08.2018
Job overview
- Transitioned recreation business model and developed business development strategies.
- Increased center footfalls and revenue through strategic memberships and marketing.
Precipio Project ConsultancyDubai
Administration & HR Manager
09.2008 - 03.2010
Job overview
- Led office administration, HR processes, payroll, procurement, vendor management, and employee lifecycle management.
- Liaised with departments and external agencies, maintained records, and implemented systems for efficiency.
Tradewell EnterprisesDubai
Administration Assistant
11.2007 - 08.2008
Job overview
- Handled daily office activities, managed client communication, accounting support, and reporting tasks.
M & M LogisticsKazakhstan
Office Manager
01.2006 - 07.2006
Job overview
- Performed executive support duties, coordinated office schedules, handled HR tasks, and strengthened vendor relations.
DELLIndia
Technical Expert (Customer Service/Problem Solving)
06.2004 - 03.2006
Job overview
- Supervised customer service team, addressed technical queries, and led quality improvement in service delivery.
- Conducted stress-relief sessions and enhanced client satisfaction scores.
Anand FerromacIndia
Administration & HR Officer
10.1998 - 05.2004
Job overview
- Executed HR and admin functions, recruitment, policy implementation, and maintained compliance standards.
- Improved systems and procedures for HR documentation and office operations.
Education
Institue of Basic And Vocational EducationIndia
BBA from Business Administration And Management
05-2014
APTECHIndia
Diploma from Information & Systems Management
01.1998
Bangalore UniversityBangalore, India
Bachelor’s from Commerce
01.1997
India
Six Sigma Training
Skills
- Administration and operational management
- Financial planning and budgeting
- Process optimization and improvement
- Strategic planning and execution
- Performance metrics and benchmarking
- Regulatory compliance and oversight
- Vendor negotiation and engagement
- Team leadership and development
- Effective communication skills
- Problem solving and decision making
- Organizational alignment and excellence
- Best practices implementation
- Corporate administration and governance
- Human resource management strategies
- Cross-functional teamwork and collaboration
- Project management and execution
Affiliations
- Part of social services for Project Vision,. Project Shelter
- initiated and excecuted several CSR projects, Attended BTS 2024, TIE Global Summit 2024, etc, part of the esteemed NABH audit
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Malayalam
Upper Intermediate (B2)
B2
Accomplishments
- Best team Player, Best Performer, Best Quality Audits 4 times- DELL
- Top performer in New Hardwick Indian School
Timeline
Chief Operations Officer
Fidelitus
08.2024 - Current
Chief Operations Officer
Karthik Netralaya
12.2021 - 08.2024
Head of Administration & Operations
New Hardwick Indian School
06.2019 - 05.2020
Business Consultant
TRIUNE BUSINESS
06.2015 - 08.2018
Administration & HR Manager
Precipio Project Consultancy
09.2008 - 03.2010
Administration Assistant
Tradewell Enterprises
11.2007 - 08.2008
Office Manager
M & M Logistics
01.2006 - 07.2006
Technical Expert (Customer Service/Problem Solving)
DELL
06.2004 - 03.2006
Administration & HR Officer
Anand Ferromac
10.1998 - 05.2004
Institue of Basic And Vocational Education
BBA from Business Administration And Management
APTECH
Diploma from Information & Systems Management
Bangalore University
Bachelor’s from Commerce
Six Sigma Training
Training
- Six Sigma training - India
- Customer Service & Product Training - India
Languages
- English
- Hindi
- Kannada
- Tamil
- Malayalam
Personal Information
- Date of Birth: 12/16/76
- Marital Status: Married
Extracurricular Activities
Events Organizer with day to day team building exercises Reading Awarded Best Team-player every quarter in Dell
Training
- Six Sigma training - India
- Customer Service & Product Training - India
Languages
- English
- Hindi
- Kannada
- Tamil
- Malayalam
Personal Information
- Date of Birth: 12/16/76
- Marital Status: Married
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