Avinandan Gurung
Gangtok
Summary
Demonstrates exceptional customer service and strong numerical skills, fostering a friendly and approachable environment. Proven ability to manage transactions with accuracy and efficiency, ensuring seamless operations. Strong communication and interpersonal skills enhance interactions with colleagues and customers, contributing to a positive experience.
Overview
3
3
years of professional experience
Work History
Casino Cashier
Cashino
Gangtok, India
04.2023 - Current
- Experience of 2 plus years on land based Casino.
- Provided assistance in delivering exceptional customer service by responding to queries and aiding patrons with game-related information.
- Managed high-volume transactions with efficiency while ensuring accuracy in a fast-paced environment.
- Implemented cash handling procedures to reduce wait times for patrons and improve overall satisfaction.
- Facilitated operations of loyalty programmes by issuing rewards and tracking transactions for promotional purposes.
- Entered data into company systems to support calculations of odds and payouts while maintaining records for audits.
- Conducted audits of cash and inventory to prevent theft and discrepancies in casino assets.
- Calculated players' wins and distributed payouts promptly.
- Coordinated with cage managers and supervisors to ensure optimal cash supply levels for operational needs.
- Collaborated with security teams to identify risks associated with fraudulent activities and counterfeit currency.
Education
SVQ Level 3 - arts
Sir Tashi Namgyal Senior Secondary School
Gangtok, SK01-2019
Skills
- Cash handling and counting
- Transaction management
- Data entry and auditing
- Customer service and support
- Payout calculation
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Positive attitude
- Creative thinking
- Patience under pressure
- Computer literacy
- Behavior management
- Cash handling accuracy
- Stress tolerance
- Self-motivation
- Data analysis
- Cultural awareness
- Operations monitoring
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Interests
- Playing guitar, singing and music production
- Fitness
- Traveling
Timeline
Casino Cashier
Cashino
04.2023 - Current
SVQ Level 3 - arts
Sir Tashi Namgyal Senior Secondary School