I have 11 years of total professional experience, with 10 years dedicated to product management, including 4 years in leadership roles.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Head of Products, CPO
Rehlat
04.2021 - Current
Responsible for P & L. Scaled Flight bookings by 2X, Hotels bookings by 5X and ancillary revenue by 5X
Built and trained 25 members across product, data, design and mobile apps. Cascaded business goals and business strategy aligned with product strategy to teams driving results
New products: Luxury Chalets, Ancillaries, AI projects to maximize the transaction & revenue
Worked in an Individual Contributor role for several projects and products involving high-end tech R&D, leveraged ChatGPT and OpenAI APIs for scaling content creation and automating services and recommendation engines
Reduced the CX TAT to 3 hours from days by leveraging GPT to automate the post booking experience like refunds & pending booking conversions. Increased the ratings across Play Store, App Store and review websites like Trust Pilot, Site Jabber etc.
Aligned category, marketing, supply and partnership teams for product driven revenue maximization
Accelerated supplier integrations and launched in global markets (Americas, Europe & Aus.) and increased meta traffic by 100X. Localized funnel flows for each of the markets impacting the conversion rate by 2X
Instrumental in bringing page speeds of web SEO and funnel pages to 90+ impacting growth of organic traffic
Onboarded Saudi, Qatar, Morocco tourism boards with 'Explore Destinations' adding to 33% of overall revenue
Scaled the Rewards & Loyalty platform improving the engagement by 2X
Streamlined Data Warehousing, real-time reports improving CTR by 2X
Built internal payment orchestration plug and play platform to onboard multiple Payment Service Providers(PSPs) and improved success rates by 15% while reducing costs by 50%
Impacted organic daily active users by 5X in last 2 years
Senior Product Manager
Rehlat
04.2017 - 03.2021
Set product vision and executed product strategy
Optimized booking experiences across Web, Mobile Web and mobile apps and created consistent and predictable conversion rates
Improved organic app installs by 50% and overall active users to 1.5 million
Launched and grown app first products like cabs, trains, buses, explore, price alerts, etc., improved engagement by 50%
Integrated Flight & Hotel Add-on services – improved revenue by 10$/booking
Launched Hotel’s Pay Later & Flight’s Price Lock - improved bookings by 40%
Reduced discount per booking by 60%, incremented overall bookings by 10%
Integrated local payment gateways, reduced overall price to customers by 1-3%
Leveraged referral and wallet program – improved bookings by 13%
Implemented marketing automation to optimize ROI on ad-spend
Product Manager
Nuance Communications
01.2015 - 03.2017
Headed Product Management of B2B Smart Campaign Management Platform for Telecom companies for recommended bundled products
Developed analytics platform which can process 1 billion transaction/day into informative KPIs and interactive real-time reports Increased 30-40% revenue by adding features backed with insights generated through analytics implementation
Executed launches of B2B mobile apps - Airtel and Vodafone Call Manager
Headed Million download B2C Android mobile app ‘CASHON’ – engagement based reward platform
Handled team of 5 developers and 2 associate product managers
Planned and executed product road map to add >15 features in the first 3 months and enhanced revenue by 100%
Handled Ad Operations and ad affiliate networks to increase suppliers from 10 to 50+
Launched apps in Indonesia and Philippines, increased revenue by 200%
Management Trainee
Mother Dairy
05.2014 - 12.2014
Optimized effective beat plans and distribution strategy. Increased product catalogue availability across areas to improve sales by 20%
Negotiated with distributors and improved take rate of new product releases by 25%
Described product catalogues to retail stores and increased acceptance rate of low selling products by 10%
Created data capturing methodologies, aligned retailer, distribution sales manager and sales executives across 150 retail stores
Education
MBA - Marketing & Analytics
Indian Institute of Management Indore
Indore, India
06.2012 - 03.2014
Bachelor of Technology - Electronics And Communications Engineering
VNR VJIET Jawaharlal Nehru Tech University
Hyderabad, India
09.2008 - 05.2012
12th Class - Maths, Physics, Chemistry
Sri Chaitanya Junior Kalasala
Hyderabad, India
04.2006 - 05.2008
10th Class - General Studies
Sri Rama Krishna High School
Hyderabad, India
04.2005 - 04.2006
Timeline
Head of Products, CPO
Rehlat
04.2021 - Current
Senior Product Manager
Rehlat
04.2017 - 03.2021
Product Manager
Nuance Communications
01.2015 - 03.2017
Management Trainee
Mother Dairy
05.2014 - 12.2014
MBA - Marketing & Analytics
Indian Institute of Management Indore
06.2012 - 03.2014
Bachelor of Technology - Electronics And Communications Engineering