Avinash Anand
Senior Application Developer
New Delhi
Summary
Dynamic IT professional with over 6 years of experience in designing, developing, and deploying ServiceNow custom applications and solutions, including workflows, integrations, and automation. Expertise in JavaScript, HTML, CSS, REST APIs, and ServiceNow configurations with a proven track record of enhancing system efficiency and driving process optimization. Strong focus on IT service continuity and customer satisfaction, complemented by robust skills in stakeholder management. Certified in ServiceNow Administration, AI (Generative AI, Predictive Intelligence), and Microsoft Azure, consistently delivering enterprise-level solutions that meet organizational needs.
Overview
6
6
years of professional experience
10
10
Certifications
Work History
Senior Application Consultant
IBM India Pvt Ltd
Gurgaon
03.2024 - Current
- Engineered 2 custom applications, contributing to both high-level and low-level architecture design within ServiceNow.
- Presented solution proposals to clients, and authored detailed technical documentation to support future maintenance and upgrades.
- Enhanced and customized Service Portal pages and widgets using JavaScript, HTML, and CSS, improving user experience and functionality.
- Optimized core ServiceNow modules (ITSM)—including Incident, Problem, Change, and Service Request Management—to streamline workflows and support accurate asset tracking.
- Led instance cloning and environment migrations (DEV → UAT → Production), while serving as the primary point of contact for post-deployment support.
- Collaborated with stakeholders to gather requirements, assess feasibility, and successfully deploy tailored ServiceNow solutions.
- Managed platform security by configuring users, groups, roles, ACLs, assignment rules, and dictionary entries to ensure proper access control.
- Designed extensive customizations aligned with stakeholder requirements, developing multiple UI actions, and implementing custom popups, UI pages, and styled email templates.
- Improved customer satisfaction by providing technical support and troubleshooting assistance for complex application issues.
- Increased software adoption rates by developing comprehensive user guides and training materials for clients.
Senior Consultant - Package Implementation
LTI Mindtree
Noida
09.2022 - 03.2024
- Designed and implemented ITSM request, incident, and change management processes, along with custom notifications, email templates, and events to improve communication, automate tasks, and streamline workflows.
- Developed and maintained 5+ REST API integrations, including creating and configuring REST messages and methods to enable smooth data exchanges.
- Managed user, group, and role creation, while overseeing data imports to ServiceNow through Import Sets for efficient data migration and system updates.
- Ensured brand consistency across multiple marketing channels and materials, aligning messaging with organizational standards.
- Configured and customized Customer Service Management (CSM) and HR Service Delivery (HRSD) modules, including Case Types, State Flows, and Action Status in CSM, as well as Interview Process and Onboarding workflows in HRSD.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
Software Engineer
Fidel Softech Pvt Ltd
Pune
04.2022 - 08.2022
- Configured custom forms and reports, creating multiple views and layouts to enhance user experience, and improve data accessibility.
- Managed 50+ Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure timely resolution of incidents and service requests.
- Developed scripts include client scripts, business rules, fix scripts, and scheduled jobs to automate processes and improve platform functionality.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
Associate Consultant
Enable Professional Services
Noida
01.2022 - 03.2022
- Designed and implemented 50+ custom workflows in ServiceNow, leveraging scripting where necessary to automate processes and enhance system efficiency.
- Collaborated with stakeholders to gather detailed requirements and assess the feasibility of tailored ServiceNow solutions, ensuring alignment with business objectives, and technical capabilities.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
Senior Associate
NTT Data
Noida
12.2019 - 01.2022
- Drove catalog development and enhancements based on evolving business requirements, ensuring alignment with organizational goals and service delivery.
- Developed and customized workflows, users, groups, and roles, and led migration activities to ensure seamless transitions between environments.
- Designed and implemented 100+ catalog client scripts, UI policies, UI actions, script includes, business rules, and data policies to automate and streamline service catalog processes.
- Enhanced and modernized legacy applications to align with ServiceNow platform standards, improving functionality, performance, and user experience.
- Spearheaded continuous delivery initiatives in an Agile environment, ensuring rapid, iterative deployment of solutions while maintaining high-quality standards.
Education
Bachelor of Technology - Computer Science and Engineering
Guru Gobind Singh Indraprastha University
New Delhi, India06-2019
Skills
Javascript
Certification
ServiceNow Certified System Administrator (CSA)
Accomplishments
- Recognized as a subject-matter expert for complex issues and major fixes and trusted to handle advanced scripting and high-priority system challenges.
- Recognized as a strong replacement for senior architects and leads, and given opportunities to architect solutions, design and implement features, and lead a team.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Application Consultant
IBM India Pvt Ltd
03.2024 - Current
Senior Consultant - Package Implementation
LTI Mindtree
09.2022 - 03.2024
Software Engineer
Fidel Softech Pvt Ltd
04.2022 - 08.2022
Associate Consultant
Enable Professional Services
01.2022 - 03.2022
Senior Associate
NTT Data
12.2019 - 01.2022
Bachelor of Technology - Computer Science and Engineering
Guru Gobind Singh Indraprastha University