Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

AVINASH ARUN

Chennai

Summary

Results-driven professional with expertise in data analysis and Salesforce CRM, honed at IRIS KPO Resourcing Pvt Ltd. Proven ability to generate insightful reports and facilitate effective communication, enhancing customer satisfaction. Skilled in technical support and workflow management, consistently delivering high-quality service and achieving project milestones.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Data Associate

IRIS KPO Resourcing Pvt Ltd
Chennai
01.2022 - 08.2025
  • Tracked migration progress of customer software using Salesforce for various UK small enterprises.
  • Prepared comprehensive reports summarizing data analysis findings for management review.
  • Generated periodic reports detailing key performance indicators across various business units.
  • Created detailed project metrics to evaluate system development stages.

Appraisal Coordinator

Consolidated Analytics
Chennai
01.2021 - 01.2022
  • Analyzed current trends in US real estate market using Salesforce CRM tool.
  • Responded promptly to customer inquiries about valuation services or products offered by the company.
  • Coordinated with loan originators and appraisers to meet customer timelines.
  • Facilitated communication between bank officials, appraisers, and clients via phone and email.

Senior Customer Service Representative

HCL Technologies
Chennai
01.2019 - 01.2020
  • Collaborated with customers as intermediary between store managers and delivery agents to ensure accurate product delivery.
  • Provided technical support to customers via phone, email and chat.
  • Addressed customer inquiries regarding returns, replacements, and refunds with precise account information.

Associate CS- Internet

Sutherland Global Services
Chennai
01.2018 - 01.2019
  • Delivered customer support through email, chat, and calls for Amazon North America operations.
    Ensured prompt response to inquiries according to established process guidelines.
    Upheld professional standards in communication to foster positive customer experiences.

Education

Bachelor's Degree in Engineering - Civil Engineering

SA Engineering (ANNA UNIVERSITY)
Chennai
01.2018

Skills

  • Data analysis and migration
  • Salesforce CRM expertise
  • Technical support
  • Telephonic communication
  • Order processing and fulfillment
  • Data security
  • Salesforce administration
  • Workflow management

Certification

  • Salesforce Admin
  • Salesforce Developer / lightning
  • Advance Excel

Languages

English, Tamil

References

Venkata, Meduri, MANAGER, 9885187945, IRIS KPO Resourcing

Timeline

Data Associate

IRIS KPO Resourcing Pvt Ltd
01.2022 - 08.2025

Appraisal Coordinator

Consolidated Analytics
01.2021 - 01.2022

Senior Customer Service Representative

HCL Technologies
01.2019 - 01.2020

Associate CS- Internet

Sutherland Global Services
01.2018 - 01.2019

Bachelor's Degree in Engineering - Civil Engineering

SA Engineering (ANNA UNIVERSITY)

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AVINASH ARUN