Avinash Bhat
Inside Sales Manager
NEW DELHI
Summary
Driven Inside Sales Manager with 2 years of experience in Inside sales. Adept at monitoring employee performance and product branding with extensive knowledge. Guarantees customer satisfaction through effective team development and innovative sales strategies.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Inside Sales Manager
Aakash Educational Services
NEW DELHI
04.2023 - Current
- Spearhead a team of 20+ Admissions Counselors, setting ambitious yet achievable targets aligned with organizational goals
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
- Managed shrinkage and attrition to retain existing relationships with the team
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Admissions Counselor
Aakash Educational Services Limited
NEW DELHI
11.2020 - 04.2023
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Managed approximately 100 outbound calls per day and ensure to deliver other KRA's timely
Customer Delight Team Member
Zomato Media Pvt. Ltd.
NEW DELHI
05.2018 - 09.2019
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Managed chat team of 30 agents as a SME working with chat operations Team
- Gained exposure to operational workflows and leveraging dashboards in customer centric domain
Education
10th -
C. B. S. E. Board
New Delhi 04.2011 - 03.2012
Intermediate - 12th -
C. B. S. E. Board
New Delhi 04.2013 - 03.2014
Bachelor of Commerce -
Delhi University
New Delhi 08.2014 - 08.2018
Skills
Leadership
Effective communication
Multi-tasking
Decision making
Sales operations
Business development and planning
Mentoring
Training and coaching
Sales strategies
Data analysis
Analytical thinking
Leadership
Awards
- BEST COUNSELOR OF THE YEAR
- REWARDED AS HIGHEST REVENUE GENERATED TEAM OF THE Q1 (APR - JUN) 6CR.
- BEST TEAM LEADER OF THE SESSION (2023-24)
Timeline
Inside Sales Manager
Aakash Educational Services
04.2023 - Current
Admissions Counselor
Aakash Educational Services Limited
11.2020 - 04.2023
Customer Delight Team Member
Zomato Media Pvt. Ltd.
05.2018 - 09.2019
Bachelor of Commerce -
Delhi University
08.2014 - 08.2018
Intermediate - 12th -
C. B. S. E. Board
04.2013 - 03.2014
10th -
C. B. S. E. Board
04.2011 - 03.2012