Driven Inside Sales Manager with 2 years of experience in Inside sales. Adept at monitoring employee performance and product branding with extensive knowledge. Guarantees customer satisfaction through effective team development and innovative sales strategies.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Inside Sales Manager
Aakash Educational Services
NEW DELHI
04.2023 - Current
Spearhead a team of 20+ Admissions Counselors, setting ambitious yet achievable targets aligned with organizational goals
Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
Compiled and analyzed data to determine approaches to improve sales and performance.
Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
Managed shrinkage and attrition to retain existing relationships with the team
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Admissions Counselor
Aakash Educational Services Limited
NEW DELHI
11.2020 - 04.2023
Increased sales revenue by implementing effective inside sales strategies and techniques.
Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
Assessed student interests and skills and provided strategic information about pursuing suitable courses.
Managed approximately 100 outbound calls per day and ensure to deliver other KRA's timely
Customer Delight Team Member
Zomato Media Pvt. Ltd.
NEW DELHI
05.2018 - 09.2019
Achieved high level of customer service with thorough product knowledge and attentive assistance.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Managed chat team of 30 agents as a SME working with chat operations Team
Gained exposure to operational workflows and leveraging dashboards in customer centric domain
Education
10th -
C. B. S. E. Board
New Delhi
04.2011 - 03.2012
Intermediate - 12th -
C. B. S. E. Board
New Delhi
04.2013 - 03.2014
Bachelor of Commerce -
Delhi University
New Delhi
08.2014 - 08.2018
Skills
Awards
BEST COUNSELOR OF THE YEAR
REWARDED AS HIGHEST REVENUE GENERATED TEAM OF THE Q1 (APR - JUN) 6CR.