Avinash Budde
Hyderabad
Summary
Motivated teamwork-oriented, and responsible Quality Analyst with significant experience in increasing comprehension of reports and presentation by the average professional. Highly educated, possessing a Bachelor's with an professional experience in Reputed Organization with extensive experience with Microsoft office & tools.
Overview
8
8
years of professional experience
Work History
Concession Quality Analyst
Amazon development center
Hyderabad
11.2022 - Current
- Identifying root cause of defects and finding areas of improvements in the process being audited which interns provides ideas for process improvements to enhance process efficiency, quality and customer experience.
- Converting the audited data outcomes into actionable insights by predicting and modelling the future outcome.
Quality Analyst
Amazon development center
Hyderabad
08.2020 - 11.2022
- Executing quality audits to support Operations and program and product initiatives.
- Evaluating customer contacts for compliance with policies and procedures & Performing contact mining based on business request.
- Sharing results of audits with Operations and Program/Product Teams on a regular basis, & responding to stakeholders with guidance and flags any updates to Lead/Manager.
- Providing process training to the New Hires who are working from Home and assigning training modules.
Associate
Amazon development Center
Hyderabad
10.2017 - 08.2020
- Providing skill support for live medium of CAP Skill.
- Abuse Risk Investigation Freight Forwarder Team.
- Contacting various stake holders via trouble tickets to verify the details.
Education
Btech - Electronics and communication engineering
SPR College of engineering & technology
HyderabadSkills
- Project management
- Team work
- Time management
- Public speaking
- Document Designing
- Conflict resolutions
- Team Planning
- Flexibility
Accomplishments
- Customer Obsession Award, 04/01/18, On Exceptional service provided to customer service.
- Best Enabler Award, 02/01/23, For delivering the Best performance in QA through Out the Year.
Projects
Away Team Assignment, 07/01/18, 11/05/18, Selected as a Trainer for assisting the associates in newly opened site at Coimbatore and Noida. Administrated 5 batches independently and made sure that they are meeting the learning curves in place.
Hobbies and Interests
- Artificial Intelligence
- Psychology
- Hiking
- Traveling
Languages
- Telugu
- Hindi
- English
- Telugu
- Hindi
Timeline
Concession Quality Analyst
Amazon development center
11.2022 - Current
Quality Analyst
Amazon development center
08.2020 - 11.2022
Associate
Amazon development Center
10.2017 - 08.2020
Btech - Electronics and communication engineering
SPR College of engineering & technology