AVINASH DAS
Jamshedpur
Summary
Dynamic Front Office Manager with proven expertise at HOTEL HINDUSTAN INTERNATIONAL, excelling in guest complaint resolution and team leadership. Enhanced service quality through effective staff scheduling and process improvement, fostering strong customer relationships. Committed to delivering exceptional guest experiences while maintaining billing accuracy and operational efficiency.
Overview
18
18
years of professional experience
Work History
Front Office Manager
HOTEL HINDUSTAN INTERNATIONAL
BHUBANESWAR
06.2022 - Current
- Managed front desk operations and ensured smooth guest check-in and check-out.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Trained new front office staff on policies, procedures, and customer service standards.
- Maintained accurate records of room availability and reservations using hotel management software.
- Assisted in creating a welcoming atmosphere through effective communication with guests.
- Monitored lobby area to ensure cleanliness and organization for all guests.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Front Office Manager
BROWN TOWN RESORT
HYDERABAD
09.2019 - 05.2022
- Monitored lobby area to ensure cleanliness and organization for all guests.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Assistant Front Office Manager
RAMADA HOTEL
JAMSHEDPUR
06.2017 - 08.2019
- Assisted in daily front office operations and guest service management.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed reservations using hotel management software and maintained accurate records.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Trained new front office staff on procedures and customer service standards.
- Implemented check-in and check-out procedures for efficient guest processing.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
Duty Manager
SWOSTI CHILIKA RESORT
BHUBNASEWAR
04.2014 - 05.2017
- Supervised daily operations to ensure high service standards in hospitality.
- Managed front desk staff and coordinated guest check-in and check-out processes.
- Resolved guest complaints promptly to maintain customer satisfaction and loyalty.
- Scheduled staff shifts to optimize coverage during peak business hours.
- Trained new employees on service procedures and resort policies effectively.
- Monitored inventory levels for supplies and ordered replacements as needed.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Collaborated with kitchen and maintenance teams to enhance guest experiences.
Front Office Executive
RADISSON BLU
RANCHI
03.2012 - 03.2014
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone calls and directed inquiries to appropriate departments.
- Maintained accurate records of guest information and reservations.
- Coordinated room assignments and special requests for guests.
- Provided information about hotel services, amenities, and local attractions.
- Assisted in resolving guest complaints and concerns promptly.
Guest Relations Executive
GRAND EXCELSIOR HOTEL
DUBAI
02.2008 - 02.2012
- Managed guest inquiries and provided information about services and amenities.
- Coordinated and resolved guest complaints with effective communication skills.
- Assisted in creating a welcoming atmosphere for all guests and visitors.
- Collaborated with departments to ensure seamless guest experiences during stays.
- Implemented feedback processes to gather guest input for service improvement.
- Monitored guest feedback channels to identify trends and areas for enhancement.
- Trained new staff on guest interaction protocols and service standards.
Education
3 YEARS DIPLOMA HOTEL MANAGMENT - Hotel Management
RIHM
JAMSHEDPUR04-2008
Skills
- Front desk management
- Hotel management software
- Guest complaint resolution
- Staff scheduling
- Billing accuracy
- Customer relationship management
- Team leadership
- Process improvement
- Service quality assurance
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Timeline
Front Office Manager
HOTEL HINDUSTAN INTERNATIONAL
06.2022 - Current
Front Office Manager
BROWN TOWN RESORT
09.2019 - 05.2022
Assistant Front Office Manager
RAMADA HOTEL
06.2017 - 08.2019
Duty Manager
SWOSTI CHILIKA RESORT
04.2014 - 05.2017
Front Office Executive
RADISSON BLU
03.2012 - 03.2014
Guest Relations Executive
GRAND EXCELSIOR HOTEL
02.2008 - 02.2012
3 YEARS DIPLOMA HOTEL MANAGMENT - Hotel Management
RIHM
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