AVINASH DEULKAR
NASHIK
Summary
Proven leader in retail management, adept at driving significant sales growth and team performance at MAX FASHION INDIA. Expert in employee performance evaluation and customer engagement, showcasing adaptability and innovation skills. Achieved notable improvements in operational efficiency and customer satisfaction, fostering a culture of excellence and accountability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
MAX FASHION INDIA (LANDMARK GROUP)
NASHIK
02.2023 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Performed opening and closing duties as part of management team and handled cash management.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Ensured compliance with company policies and relevant regulations.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Utilized technology and software for inventory management and sales reporting.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Lead and manage a team of 30 employees in the department, ensuring that all tasks are completed efficiently and on time.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Handled shift overstock, restocking and inventory control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed daily operations, ensuring efficient workflow and productivity.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Produced thorough, accurate and timely reports of project activities.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Monitored daily sales figures to track trends in customer buying behavior.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Service Manager
SHOPPERS STOP LTD
NASHIK
02.2019 - 02.2023
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Evaluated employee job performance and motivated staff to improve productivity.
- Led team engagement to assist cross-functional departments and achieve goals.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Conducted research and reviewed findings to solve customer issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits, features, and recommendations to maximize client retention.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed policies and procedures related to customer service operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategies for providing excellent customer service experience.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Store Manager
ALLEN SOLLY (EBO)
NASHIK
04.2018 - 02.2019
- Prepared monthly reports on sales figures, expenses, profits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Implemented efficient systems for tracking stock movement.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed orders to restock shelves.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Customer Care Executive
CENTRAL DEPARTMENTAL STORE
NASHIK
01.2016 - 03.2018
- Maintained customers' available product selections by quickly replenishing products from incoming freight.
- Worked with management to quickly replenish low or out-of-stock items.
- Assisted in selecting garments from showrooms to be used for shoots or shows.
- Conducted research on current trends, fabrics, and silhouettes to inform design decisions.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
Education
Bachelor of Commerce - GENERAL
TECHNO GLOBAL UNIVERSITY
MEGHALAYA06-2020
High School Diploma -
INDIAN SCHOOL OF BUSINESS MANAGEMENT
NASHIK06-2016
Skills
- Sales expertise
- Retail management
- Team building
- Employee performance evaluation
- Product restocking
- Recruiting and hiring
- Performance management
- POS software
- Operations
- Training and mentoring
- Visual merchandising
- Goals and performance
- Customer service
- Innovation skills
- Employee scheduling
- Business development and planning
- Customer engagement
- Team leadership
- Sales reporting
- Operations management
- Database management
- Performance evaluation
- Adaptability and flexibility
- Loss prevention
- Retail
- Problem-solving
- Training and development
- Staff management
Accomplishments
- RECEVED BEST CCR AWARD IN CENTRAL (2016)
- RECEIVED BEST SUPPORT MANAGER IN SHOPPERS STOP (2021)
- RECEIVED BEST SUPPORT MANAGER IN SHOPPERS STOP (2022)
- RECEIVED BEST DEPARTMENT MANAGER IN MAX (2024)
Certification
- RETAIL SKILLS LEVEL 1
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Gujarati
Elementary (A2)
A2
Affiliations
- LOVE PLAYING CRICKET.
- PLAYED FOOTBALL FOR SCHOOL TEAM TILL SECONDARY SCHOOL.
- PLAYED HURDLES ON DISTRICT LEVEL FOR SCHOOL.
References
References available upon request.
Timeline
Department Manager
MAX FASHION INDIA (LANDMARK GROUP)
02.2023 - Current
Customer Service Manager
SHOPPERS STOP LTD
02.2019 - 02.2023
Store Manager
ALLEN SOLLY (EBO)
04.2018 - 02.2019
Customer Care Executive
CENTRAL DEPARTMENTAL STORE
01.2016 - 03.2018
Bachelor of Commerce - GENERAL
TECHNO GLOBAL UNIVERSITY
High School Diploma -
INDIAN SCHOOL OF BUSINESS MANAGEMENT