Avinash Dhatrak
Ghargaon,UP
Summary
Driven Customer Service Associate with a proven track record at Teleperformance, adept in handling high-volume customer inquiries with a positive outlook. Excelled in complaint resolution and maintaining product knowledge, significantly enhancing customer satisfaction. Skilled in problem-solving and communication, consistently met service level guidelines, demonstrating both hard and soft skills essential for customer service excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Teleperformance
Mohali
06.2021 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree -
Krantiveer Vasantrao Narayanrao Naik Arts, Science
Nashik, India03.2014
Skills
- Customer Service
- Problem Resolution
- Product Knowledge
- Complaint Handling
Languages
English
Hindi
Marathi
Timeline
Customer Service Associate
Teleperformance
06.2021 - 11.2023
No Degree -
Krantiveer Vasantrao Narayanrao Naik Arts, Science