Avinash Gaikwad
Pune
Summary
Enthusiastic System Engineer offering experience in Endpoint management and security, Windows server domain and Networking infrastructure. Polished and highly educated with desire to work within IT sector.
Overview
8
8
years of professional experience
Work History
Information and Communication Technology Support Engineer
KOKO Networks
Pune
02.2021 - Current
- Proficient in administering and deploying policies to both company-owned and user-owned mobile devices using Microsoft Intune.
- Experience in configuring Intune for deployment packages, application installations, and device management.
- Skilled in utilizing Microsoft Defender and BitLocker management via Intune to ensure compliance and security across endpoints.
- Responsible for operating and maintaining Bitdefender GravityZone endpoint security solution, enhancing overall security posture.
- Proficiency in modern management of Windows 10 through Windows Autopilot, streamlining deployment processes and ensuring seamless user experiences.
- Support in Azure Active Directory user management, facilitating efficient access control and authentication.
- Extensive experience troubleshooting and customizing Office 365 applications such as Word, Excel, OneNote, and Teams for business productivity enhancement.
- Led support and implementation initiatives for Microsoft Intune, Autopilot, and Azure AD, ensuring successful adoption across all corporate endpoints.
- Created deployment packages and executed deployment strategies effectively through Intune.
- Proficient in administering Azure AD users, groups, and devices, actively participating in migration projects between on-premises and Azure AD environments through AD Connect.
- Demonstrated capability in managing IT inventory, including software licenses, hardware assets such as laptops and monitors, and SaaS subscriptions, leveraging centralized inventory management tools for efficiency and accuracy.
Technical Support Executive
e-Zest Solutions
11.2018 - 01.2021
- Proficient in creating and disabling Active Directory (AD) and Exchange accounts, skilled in managing group membership and handling password resets efficiently.
- Experienced in managing public folder permissions, mailboxes (creation/permissions), calendars, and distribution groups and capable of managing Active Directory group membership.
- Experienced in configuring and managing backup tools such as Shadow Protect, Datto Backup, and Windows Server Backup.
- Skilled in troubleshooting backup-related issues and ensuring data integrity.
- Proficient in troubleshooting Windows OS server issues including high CPU utilization, memory, network, and disk space issues.
- Capable of diagnosing and resolving advanced server performance issues effectively.
- Experienced in handling the patch management process, including identifying and applying patches to servers.
- Skilled in troubleshooting patch failures and addressing advanced patching issues promptly.
- Knowledgeable in handling Active Directory moving FSMO roles and troubleshooting replication problems effectively.
- Capable of maintaining and ensuring the integrity of Active Directory infrastructure.
- Proficient in troubleshooting and administering Active Directory (AD), DNS, DFS Replication, and Group Policy Object (GPO) issues.
- Skilled in diagnosing and resolving complex system administration issues to ensure optimal server performance and reliability.
Network and System Engineer
AK Mint Inventiq
10.2017 - 09.2018
- Oversee advanced troubleshooting and problem resolution for Windows and Linux systems, ensuring optimal performance and uptime.
- Escalate help desk tickets to Level 2 support when issues are outside the scope of L1 technician support, facilitating efficient problem resolution.
- Monitor the active Jira help desk ticketing system and ensure timely resolution of end user issues, hardware and software requests.
- Develop and implement network security systems to safeguard data from unauthorized access, enhancing overall security posture.
- Configure and maintain LAN and WAN networks, routers, switches, firewalls, and wireless access points to support organizational operations.
- Proactively monitor system performance and identify potential issues before they impact operations, implementing preventive measures as necessary.
- Install new hardware components including servers, workstations, storage devices, and networking equipment to support evolving business needs.
- Perform regular maintenance on all network systems to ensure optimal performance and reliability.
- Conduct data backups and oversee disaster recovery operations to mitigate risks and ensure data integrity.
- Coordinate with vendors and company personnel to facilitate purchases of IT equipment and services.
- Plan, test, and support high-availability infrastructures to minimize downtime and maximize productivity.
- Configure, monitor, and maintain email applications and virus protection software to ensure data security and integrity.
Technical Support Engineer
Starsun Technology pvt ltd
10.2015 - 09.2017
- Provided first and second level escalation support for system, network, telecommunication, and security issues, ensuring high-quality service delivery and customer satisfaction.
- Installed, configured and tested operating systems, applications, updates, patches, and service packs to maintain system integrity and security.
- Troubleshooted network connectivity problems including router configurations, IP addressing, and DHCP server setup, resolving issues promptly to minimize downtime.
- Delivered technical support to customers by efficiently troubleshooting and resolving hardware and software issues, ensuring minimal disruption to business operations.
- Configured and troubleshooted LAN-related issues reported by users, ensuring smooth network operations and optimal performance.
- Installed, configured, and upgraded wireless Data Cards, RAMs, and HDD/SSD in users' laptops, enhancing system performance and functionality.
- Identified and replaced faulty hardware components such as hard drives, laptop monitors, video cards, and memory to maintain system reliability and uptime.
- Installed various hardware components including hard disks, floppy drives, CD drives, CPU, memory, power supply units, network cards, and video graphics cards on PC systems to meet user requirements.
- Conducted troubleshooting of hardware, software, and networking problems, employing systematic diagnostic techniques to identify and resolve issues efficiently.
- Provided support for installed applications on desktops and laptops, addressing user queries and troubleshooting issues to ensure seamless business operations.
Education
Bachelor of Science -
Shri Baneshwar Senior College
Ahmednagar06.2012
Associate of Science -
Shri Baneshwar Junior College
06.2008
High School Diploma -
Shri Baneshwar High School
Ahmednagar01.2006
Skills
- Microsoft Intune
- Azure AD
- Windows Server 2016
- Office 365
- Windows Administration
- Linux Administration
- MacOS administration
- Network Configuration
- System Troubleshooting
Additional Information
- Installed and configured hardware, software, printers, and networking solutions for a user base of 200+, ensuring seamless operations and user satisfaction.
- Managed and administered MacOS, Windows, and Linux systems, along with their associated software, to maintain system integrity and optimize performance.
- Troubleshot and customized Office 365 applications, including Word, Excel, OneNote, Teams, Outlook, PowerPoint, and Microsoft Access, enhancing user productivity and efficiency.
- Provided comprehensive helpdesk support and on-call technical assistance, resolving system-related issues promptly to minimize downtime and disruptions.
- Administered Atlassian Products (Jira, Confluence, Bitbucket, Bamboo, and Slack) and Microsoft applications, ensuring smooth operations and compliance with organizational policies.
- Designed and implemented a zero-touch device deployment strategy, leveraging Azure AD for automated remote onboarding processes, streamlining operations and improving efficiency.
- Demonstrated strong organizational skills and the ability to work independently and efficiently in managing IT infrastructure and technical operations.
- Conducted troubleshooting, diagnosis, installation, upgrade, configuration, and repair of computer systems and network components, ensuring optimal performance and reliability.
- Determined hardware replacement, upgrade, or removal needs based on obsolescence, damage, or failure, aligning with IT strategic planning goals and managing the disposal or replacement process accordingly.
- Took responsibility for all technical aspects and implementation of IT office infrastructure, ensuring alignment with organizational objectives and standards.
- Managed configuration, deployment, asset management, network management, and systems administration, supporting hardware across the business and maintaining comprehensive infrastructure documentation.
- Demonstrated proficiency in English communication and writing, facilitating effective collaboration and documentation within the IT team and across departments.
Timeline
Information and Communication Technology Support Engineer
KOKO Networks
02.2021 - Current
Technical Support Executive
e-Zest Solutions
11.2018 - 01.2021
Network and System Engineer
AK Mint Inventiq
10.2017 - 09.2018
Technical Support Engineer
Starsun Technology pvt ltd
10.2015 - 09.2017
Bachelor of Science -
Shri Baneshwar Senior College
Associate of Science -
Shri Baneshwar Junior College
High School Diploma -
Shri Baneshwar High School
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