MYSQL, Postgresql, Presto SQL
Avinash Garapati
Group Manager
5530, Block E, Pranavaas BSR Gitaar, Panathur, Bengaluru, Karnataka 560103
Summary
Experienced in Service Operations,Sales and marketing in India's largest Food Tech startup-Swiggy and India's largest health tech business -Medibuddy, and Passionate about the Technology with significant exposure over the course of work. Experience for 9.5 years in swiggy, Medibuddy across different roles in Business Development and Expansion, Planning and performance management for delivery operations, Business Expansion , Category Management.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Group Manager-In-Clinic Operations
Phasorz Technologies Private Limited(Medibuddy)
05.2023 - Current
- Scaled the In-clinic Consults vertical from 1,000 to over 90,000 appointments per month.
- Improved appointment confirmation rates from 70% to 93% and fulfillment rates from 50% to 80% through data-driven decision frameworks and streamlined doctor and hospital engagement strategies.
- Spearheaded the development of appointment automation systems, including Fulfillment Dashboards, post-booking app flows, and the Provider Central platform.
- Drove Provider Central adoption from 0 to 6,500+ providers, enabling self-onboarding, real-time doctor information updates, and seamless order management.
- Built multiple no-code tools to collect critical fulfillment signals such as consultation status and post-visit prescription uploads.
- Enabled cross-selling of diagnostics and consult upgrades, generating ₹50 lakhs in monthly GMV.
- Onboarded 5,000 hospitals and 30,000 doctors by strengthening hospital partnerships and optimizing onboarding workflows.
- Led API integrations to automate appointment confirmation, doctor onboarding, and system sync across major hospital chains including Apollo (AHLL), Manipal hospitals, Rainbow, Motherhood, and Medicover hospitals
Assistant General Manager-category Management
Ghv Advanced Care Private Limited(Pristyn Care)
12.2022 - 04.2023
- Handled team of 30 Business development executives to drive 1.5 Crores monthly sales for Proctology, Urology and Laparoscopy surgeries in 8 cities in south Indian states Andhra Pradesh, Tamil Nadu and Kerala Markets.
- Worked on improving Non paid channels(SEO and GMB) Lead to Surgery conversions from 8 to 13 % by increasing location accuracy of leads by Standardization sales pitches for leads with 80 KMS and otherwise .
- Worked on improving Proctology disease vernacular page content and infographics for Proctology and improved lead to surgery conversation by 2 % in 15 days.
Senior Manager Instamart Expansion
Bundl Technologies Private Limited
05.2021 - 12.2022
- Have launched Swiggy Instamart business in 28 cities in 15 Months.
- Have program managed 450+ Store opening from network design to opening store and setting up operations.
- Worked on Annual operating plan till March 23 and finalized budget for for Last Mile logistics cost, Store rental operating costs, Additional Capital expenditure for Infrastructure setup.
General Manager-Sales and Marketing
Muse Nanobots Pvt Ltd
03.2020 - 05.2021
- Joined as first employee for Muse Nanobots private limited. Worked along with co-founders to start Antiviral Textile coating solutions and products.
- Have worked on market research and competitive benchmarking to launched first consumer product -Muse Nanobots Antiviral Face mask which inactivate 99.99% reduction virus.
- Onboarded Four Retail Outlets in bangalore and have sold 2 Lakhs worth of products in first three month .
- Onboarded clients like Proline, Setner, Saint-Gobain and have done sales of 3 Lakhs for selling textile coating solutions for their apparels.
Regional Relationship Manager-Swiggy Central Operations
Bundl Technologies Pvt Ltd
07.2017 - 05.2019
- Handled western region operations, starting with 2 cities and expanding to 50 cities within span of two years.
- Was responsible for closure of Annual and Quarterly Operations Goals and work with city teams in achieving operational goals. Developed Operations Metrics and provide Data Analytics support for city teams and leadership . Develop Review cadence framework to evaluate city teams performance with weekly/Monthly reviews.
- Primary responsibilities included developing Operations Strategies to maintaining exceptional customer experience standards, hitting operational goals, and support rapid business growth.
- Worked on implementation of various products like Cash Management, Assignment logic and Serviceability , Rule bases Serviceability, Graceful Degradation, SLA Prediction, Third party integrations (3PL). Modeled assignment logic, optimized assignment weights, visualized serviceability degradation .
- Worked on Demand Supply planning Project from Conceptualization, design and project implementation in 13 cities for predicting demand of delivery boys based on predicted order growth.
- Formed chatter for to control and mitigate Delivery boy fraud and creating process for taking actions against and recovering delivery fraud.
Launch and Growth Manager -Swiggy Mumbai
Bundl Technologies Pvt Ltd
03.2016 - 06.2017
- As Launch Manager for mumbai,helped scale up business over 300x through geographical expansion, marketing, supply improvement, delivering consistently best in class service levels and various growth initiatives.
- Also responsible for designing strategy for city and working with central functions to execute same.
- Responsible for the operational P&L of the city, along with growth and customer experience.
- Worked on Growth projects like Long Distance, Late Night Expansion, Monthly Food Carnivals, Service Guarantee and Operational projects like SLA compliance, Re-zoning, and Cost Correction for delivery partners.
Operations Manager- Swiggy Express, Bangalore
Bundl Technologies Pvt Ltd
07.2015 - 03.2016
- Was responsible for setting up from scratch and managing swiggy express category and worked in various areas of restaurant operations, supply chain management, cataloging and vendor management, inventory management and menu curation, last mile and customer experience.
- Handled team of 10 Operations Executives in setting up Swiggy Express in 5 different locations across Bangalore and Scaling Orders to 2K OPD in span of 4 months.
Education
Bachelor of Engineering (Honors) - Civil Engineering
Birla Institute of Technology And Science
Pilani, India 04.2001 -
Skills
Business development
Staff development
Operations management
Strategic planning
Performance improvement
Certification
Lean Six Sigma Green Belt
Software
Power BI
Qlikview
Excel
Microsoft Project
python
Timeline
Group Manager-In-Clinic Operations
Phasorz Technologies Private Limited(Medibuddy)
05.2023 - Current
Assistant General Manager-category Management
Ghv Advanced Care Private Limited(Pristyn Care)
12.2022 - 04.2023
Senior Manager Instamart Expansion
Bundl Technologies Private Limited
05.2021 - 12.2022
General Manager-Sales and Marketing
Muse Nanobots Pvt Ltd
03.2020 - 05.2021
Lean Six Sigma Green Belt
03-2019
Regional Relationship Manager-Swiggy Central Operations
Bundl Technologies Pvt Ltd
07.2017 - 05.2019
Launch and Growth Manager -Swiggy Mumbai
Bundl Technologies Pvt Ltd
03.2016 - 06.2017
Operations Manager- Swiggy Express, Bangalore
Bundl Technologies Pvt Ltd
07.2015 - 03.2016
Bachelor of Engineering (Honors) - Civil Engineering
Birla Institute of Technology And Science
04.2001 -
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