AVINASH GATLA
SENIOR CUSTOMER SUPPORT PROFESSIONAL
Hyderabad,INDIA
Summary
An experienced and dedicated Customer Service Executive seeking to utilize proven customer service, problem-solving skills, and product knowledge to provide exceptional service to customers and exceed expectations. Committed to optimizing customer engagement and growing loyalty through tailored experiences and thoughtful solutions. Focused on leveraging customer feedback to create improvement strategies that boost customer satisfaction and drive business growth. Be a loyal and hardworking employee. Utilize my existing knowledge and learn, New skills to fulfill the company's objectives as well as to achieve personal goals. Be resourceful and take the initiative to benefit the company. Dedicated Executive with 8 years of progressive career in BPO. Visionary Leader with proven track record of driving organizational turnaround and change Management.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Senior Customer Support Professional
ROUTEMATRICS LOGISTICS PVT LTD
HYDERABAD, INDIA
06.2021 - 05.2023
- Voice and Chat in the role to Addressing the status of customer deliverables
- And I acted as an IT Executive by Doing Troubleshooting, Diagnosing the pc issues and creating service requests to Backend Team while IT Team is not available on floor.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
Customer Support Professional
VERBIZ UNITRADE PVT LTD
HYDERABAD, INDIA
02.2020 - 05.2021
- Voice and Chat in the role to Addressing the status of customer deliverables.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Sr.Customer Support Professional
ATRIA CONVERGENCE TECHNOLOGIES
Hyderabad, INDIA
10.2017 - 06.2018
- As a SENIOR CSR in the role of Company Troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer Service Representative
ATCIS TECHNOLOGIES
HYDERABAD, INDIA
07.2014 - 10.2017
- In the role of calls regarding pack activations, signal issues and pairing issues
- Promoted as Senior level Executive in the role of Handling Escalations Calls
- Acted as a Team Leader When the Team Leader Absence and not on floor.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Education
B. TECH - Unfinished
Nigama Engineering College
KARIMNAGAR 05.2008 - 04.2012
Intermediate -
BOARD OF INTERMEDIATE EDUCATION
KARIMNAGAR 04.2006 - 03.2008
HIGH SCHOOL -
BOARD OF SECONDARY SCHOOL EDUCATION
MALLARAM 03.2003 - 03.2004
Skills
- Operating Systems : Windows, Troubleshooting, Diagnosing
- Packages : Office - 365 ,MS-Office,
- Languages : C Language
- PERSONAL SKILLS:
- Sincere, hardworking and enthusiastic student
- Ability to work in any tough situations and learn quickly
- I possess efficient communication skills and the ability to state my case clearly and concisely, both orally as well as in writing
- Customer retention
- Queue management
- Tech troubleshooting
- 150 calls per day
- Savvy complaint handling
Additional Information
- Elected as Best Employee Award in ATCIS TECHNOLOGIES for the Year of 2016 & 2017
- (G. Avinash)
Languages
English
Advanced
Telugu
Native
Hindi
Beginner
Timeline
Senior Customer Support Professional
ROUTEMATRICS LOGISTICS PVT LTD
06.2021 - 05.2023
Customer Support Professional
VERBIZ UNITRADE PVT LTD
02.2020 - 05.2021
Sr.Customer Support Professional
ATRIA CONVERGENCE TECHNOLOGIES
10.2017 - 06.2018
Customer Service Representative
ATCIS TECHNOLOGIES
07.2014 - 10.2017
B. TECH - Unfinished
Nigama Engineering College
05.2008 - 04.2012
Intermediate -
BOARD OF INTERMEDIATE EDUCATION
04.2006 - 03.2008
HIGH SCHOOL -
BOARD OF SECONDARY SCHOOL EDUCATION
03.2003 - 03.2004
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