Avinash Gupta
Assistant Manger _(F&B Service0
Nadia
Summary
Experienced hospitality professional dedicated to delivering exceptional guest satisfaction and driving company growth. Skilled in serving food and beverages, optimizing service procedures, and committed to making a positive impact in a dynamic team environment.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Assistant Manager -(F&B Service)
Aria resort and Spa
01.2024 - Current
- Looking for over all Fnb operations &Event Sales.
- Daily basis briefing and staff training.
- I'm report to direct Operation manager.
- Work with Management team and set menu planning and marketing activities.
- Execute the plan as per event and contract with most valuable company in city for conference.
- follow the company rules 100 percent payment done before two month as per event date.
- Assist the guest for property round and fill the guest requirement as per event.
- After fix the event sit with guest and plan the menu and event details and Beo share the Hotel All operation team.
- share the details for guest via mail communication and event confirmation also by mail.
- share the contract paper for the guest after fix the event and share all the hotel terms & condition before event.
- Assisted in managing daily operations by coordinating staff schedules and ensuring adequate coverage for all shifts.
- Trained new staff on company policies, operational procedures, and customer service standards to enhance team efficiency.
- Ensured compliance with health and safety regulations by conducting routine inspections and addressing any issues promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Food & Beverage Senior Executive
Grand Rio Hotels Nashik
05.2023 - 01.2024
- Managing the budgeting and cost control to gain profitability of the Restaurant &Banquet.
- Working with Food and beverage Manger in terms of marketing activities of the Restaurants.
- Responsible for outlet ordering and control.
- Maintaing the quality standards and fulfilling the needs of the guest as per the event order.
- Improving business technique.
- Manage operations with passion, integrity, and knowledge while promoting the culture and valuesof Grand Rio Hotel.
- Always trying to make direct payment from company billing not like B.T.C.
- Training and multi-skilling and developing staff.
- Managing team size of 25 manning.
- Over all responsible for all Three F&B outlet operations Banquet Restaurant & Ird.
FOOD & BEVERAGE EXECUTIVE
Aria Resort &Spa Nashik
04.2022 - 05.2023
- Overall responsible for all operations and trip adviser.
- Resolve customer complain regarding Food &Service.
- Observe and evaluate workers and work procedures to ensure quality standards and services.
- Inspect equipment and work area to ensure efficient services and conformance to standards.
Senior guest service associate
Radisson Blu hotel &spa Nashik
12.2021 - 03.2022
- Interacting with guest, Handling of guest feedback and acting in the best way possible keeping inmind the hotel as well as guest satisfaction.
Guest service associate
The Claridale Hotel
04.2021 - 11.2021
- Company Overview: Ballygunge Kolkata
- To organize work station and the service personnel assigned to that station with a view to give fast and friendly Service.
- To assist with maintaining and improving department operating standard.
- Reopening specialist with F&B Manager set all the outlets as per Claridale SOP.
- Handling three outlets as a acting supervisor.
- Responsible for all inventory and guest satisfaction.
- Ballygunge Kolkata
Guest service associate
Courtyard by Marriott Ahmedabad
11.2020 - 04.2021
- Handling the In room dinning & momo cafe restaurant.
- Set in room dinning standard as per Marriott SOP.
- Daily basis closing bills and cash before audit.
- Work as a acting supervisor daily send the duty roster as per operation situations.
- Handle the complain in IRD at a time resolve and appolize the guest.
Banquet service
JW Marriott Kolkata
05.2019 - 05.2020
- Handling the banquet operations , conferences & weddings and maintain the ccg inventory and linen inventory.
Banquet service
The Westin Kolkata
04.2018 - 05.2019
- Handling the operations sift wise to maintain the inventry monthly wise.
Education
B. SC -
CSJM University
Higher secondary - undefined
Maa SVM Inter College
secondary examination - undefined
SSIC
Skills
Operations management
Special Courses
- Software system knowledge
- Micros training
- IDS training
- PMS Inkey
- 1 year diploma
Date Of Birth
01/01/96
Height Weight
5ft 7inch / 68kg
Disclaimer
I am hereby notified that all above information is right and best mine.
Personal Information
- Father's Name: Braj Kishore Gupta
- Date of Birth: 01/01/96
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager -(F&B Service)
Aria resort and Spa
01.2024 - Current
Food & Beverage Senior Executive
Grand Rio Hotels Nashik
05.2023 - 01.2024
FOOD & BEVERAGE EXECUTIVE
Aria Resort &Spa Nashik
04.2022 - 05.2023
Senior guest service associate
Radisson Blu hotel &spa Nashik
12.2021 - 03.2022
Guest service associate
The Claridale Hotel
04.2021 - 11.2021
Guest service associate
Courtyard by Marriott Ahmedabad
11.2020 - 04.2021
Banquet service
JW Marriott Kolkata
05.2019 - 05.2020
Banquet service
The Westin Kolkata
04.2018 - 05.2019
Higher secondary - undefined
Maa SVM Inter College
secondary examination - undefined
SSIC
B. SC -
CSJM University
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