Avinash Gupta
Assistant Manger _(F&B Service0
Nadia
Summary
Experienced hospitality professional dedicated to delivering exceptional guest satisfaction and driving company growth. Skilled in serving food and beverages, optimizing service procedures, and committed to making a positive impact in a dynamic team environment.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Assistant Manager -(F&B Service)
Aria resort and Spa
01.2024 - Current
- Looking for over all Fnb operations &Event Sales.
- Daily basis briefing and staff training.
- I'm report to direct Operation manager.
- Work with Management team and set menu planning and marketing activities.
- Execute the plan as per event and contract with most valuable company in city for conference.
- follow the company rules 100 percent payment done before two month as per event date.
- Assist the guest for property round and fill the guest requirement as per event.
- After fix the event sit with guest and plan the menu and event details and Beo share the Hotel All operation team.
- share the details for guest via mail communication and event confirmation also by mail.
- share the contract paper for the guest after fix the event and share all the hotel terms & condition before event.
- Assisted in managing daily operations by coordinating staff schedules and ensuring adequate coverage for all shifts.
- Trained new staff on company policies, operational procedures, and customer service standards to enhance team efficiency.
- Ensured compliance with health and safety regulations by conducting routine inspections and addressing any issues promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Food & Beverage Senior Executive
Grand Rio Hotels Nashik
05.2023 - 01.2024
- Managing the budgeting and cost control to gain profitability of the Restaurant &Banquet.
- Working with Food and beverage Manger in terms of marketing activities of the Restaurants.
- Responsible for outlet ordering and control.
- Maintaing the quality standards and fulfilling the needs of the guest as per the event order.
- Improving business technique.
- Manage operations with passion, integrity, and knowledge while promoting the culture and valuesof Grand Rio Hotel.
- Always trying to make direct payment from company billing not like B.T.C.
- Training and multi-skilling and developing staff.
- Managing team size of 25 manning.
- Over all responsible for all Three F&B outlet operations Banquet Restaurant & Ird.
FOOD & BEVERAGE EXECUTIVE
Aria Resort &Spa Nashik
04.2022 - 05.2023
- Overall responsible for all operations and trip adviser.
- Resolve customer complain regarding Food &Service.
- Observe and evaluate workers and work procedures to ensure quality standards and services.
- Inspect equipment and work area to ensure efficient services and conformance to standards.
Senior guest service associate
Radisson Blu hotel &spa Nashik
12.2021 - 03.2022
- Interacting with guest, Handling of guest feedback and acting in the best way possible keeping inmind the hotel as well as guest satisfaction.
Guest service associate
The Claridale Hotel
04.2021 - 11.2021
- Company Overview: Ballygunge Kolkata
- To organize work station and the service personnel assigned to that station with a view to give fast and friendly Service.
- To assist with maintaining and improving department operating standard.
- Reopening specialist with F&B Manager set all the outlets as per Claridale SOP.
- Handling three outlets as a acting supervisor.
- Responsible for all inventory and guest satisfaction.
- Ballygunge Kolkata
Guest service associate
Courtyard by Marriott Ahmedabad
11.2020 - 04.2021
- Handling the In room dinning & momo cafe restaurant.
- Set in room dinning standard as per Marriott SOP.
- Daily basis closing bills and cash before audit.
- Work as a acting supervisor daily send the duty roster as per operation situations.
- Handle the complain in IRD at a time resolve and appolize the guest.
Banquet service
JW Marriott Kolkata
05.2019 - 05.2020
- Handling the banquet operations , conferences & weddings and maintain the ccg inventory and linen inventory.
Banquet service
The Westin Kolkata
04.2018 - 05.2019
- Handling the operations sift wise to maintain the inventry monthly wise.
Education
B. SC -
CSJM University
Higher secondary - undefined
Maa SVM Inter College
secondary examination - undefined
SSIC
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Task delegation
Employee scheduling
Team motivation
Recruiting and interviewing
Time management
Customer service
Adaptability and flexibility
Team building
Team collaboration
Customer relationship management (CRM)
Strategic planning
Workload management
Goal setting
Staff management
Staff supervision
Business development
Negotiation
Sales strategies
Cost control
Customer rapport
Sales growth
Sales reporting
Staff development
Performance reviewing
Budgeting and finance
Business administration
Special Courses
- Software system knowledge
- Micros training
- IDS training
- PMS Inkey
- 1 year diploma
Date Of Birth
01/01/96
Height Weight
5ft 7inch / 68kg
Disclaimer
I am hereby notified that all above information is right and best mine.
Personal Information
- Father's Name: Braj Kishore Gupta
- Date of Birth: 01/01/96
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager -(F&B Service)
Aria resort and Spa
01.2024 - Current
Food & Beverage Senior Executive
Grand Rio Hotels Nashik
05.2023 - 01.2024
FOOD & BEVERAGE EXECUTIVE
Aria Resort &Spa Nashik
04.2022 - 05.2023
Senior guest service associate
Radisson Blu hotel &spa Nashik
12.2021 - 03.2022
Guest service associate
The Claridale Hotel
04.2021 - 11.2021
Guest service associate
Courtyard by Marriott Ahmedabad
11.2020 - 04.2021
Banquet service
JW Marriott Kolkata
05.2019 - 05.2020
Banquet service
The Westin Kolkata
04.2018 - 05.2019
Higher secondary - undefined
Maa SVM Inter College
secondary examination - undefined
SSIC
B. SC -
CSJM University