C R Avinash Hariharan

• Delivering exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Used ticketing systems to manage and process support actions and requests.

Skills: Online Support · Customer Satisfaction (CSAT) · Social Media Analytics · Customer Relationship Management (CRM) Tool Support · Technical Support · Customer Service · Help Desk Support · Troubleshooting · Communication · Enterprise Resource Planning (ERP) Support · Customer Support.

• Increased website traffic by implementing search engine optimization strategies and keyword research.
• Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
• Planned and executed web, SEO, database marketing and social media advertising campaigns.
• Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.

Skills: Search Engine Optimization (SEO) · Digital Marketing · Google Ads · Social Media · Digital Marketing Media · Analytical Skills

• Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
• Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
• Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.

Skills: Business Insights · Facebook · Social Media

• Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
• Planned and executed web, SEO, database marketing and social media advertising campaigns.
• Increased website traffic by implementing search engine optimization strategies and keyword research.

Skills: Search Engine Optimization (SEO) · Digital Marketing · Google Ads · Pay Per Click (PPC) · Social Media

• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.

Skills: Year-End Accounting · Taxation · Statutory Audits

• Gathered financial information, prepared documents, and closed books.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Used advanced software to prepare documents, reports, and presentations.

Skills: Year-End Accounting · Taxation · Statutory Audits