Avinash J
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Solution Architect
ColorTokens India Pvt Limited
Bengaluru
2023.11 - Current
- Zero-Trust Microsegmentation Implementation .
- Assisted in troubleshooting complex issues related to software applications or infrastructure components.
- Performed capacity planning to anticipate future needs and optimize resource utilization across various platforms.
- Developed, documented and implemented solution architectures for enterprise systems.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met throughout the process.
- Provided technical guidance to other team members in the development of solutions.
- Monitored application performance metrics to ensure optimal user experience.
Escalation Support Engineer
Juniper Networks India Pvt Limited
Bengaluru
2019.09 - 2024.11
- Worked with EX Switch's in Escalation Engineer role supporting Data Center Issues involving VPC , VXLAN , POE .
- Developed long-term solutions to prevent recurring customer issues.
- Maintained detailed records of all troubleshooting steps taken with customers.
- Monitored incoming tickets, prioritized them, and assigned them accordingly to team members.
- Performed system maintenance activities such as patching, upgrades, and backups as required.
- Coordinated between multiple teams within the organization to resolve difficult customer issues.
- Worked as Professional Service Engineer for SRX Devices for Data Center Deployments
- Wrote HLD , LLD for both green Filed and Brown Filed implementation .
QA Engineer
CISCO SYSTEMS
Bengaluru
2017.09 - 2019.08
- Worked for Email Security Appliance Feature Testing QA
- Involved in User story creation in Agile Methodology
- Involved in Writing Test cases , automation .
- Involved in Customer Escalation and Debug .
- Participated in daily stand-up meetings to discuss progress on projects and tasks assigned.
- Reviewed requirements specifications for completeness and accuracy prior to beginning the QA process.
- Developed test plans and strategies for QA testing.
QA Engineer
Juniper Networks India Pvt Limited
Bengaluru
2011.11 - 2017.09
- Worked In QA Testing for SRX platforms with Multi Dimensional traffic stress Feature Testing
- Worked closely with development teams to ensure quality assurance standards were met throughout the project life cycle.
- Identified and documented any defects found during the course of testing.
- Demonstrated strong knowledge of company standards and protocols during inspections.
- Performed root cause analysis for detected faults and developed corrective actions.
- Coordinated with cross-functional teams to enhance product quality and performance.
- Collaborated with engineering teams to establish quality criteria for new products.
QA Engineer
Aruba Networks India Private Limited
Bengaluru
2011.05 - 2011.10
- Testing of Hand Held Devices which connects to the Aruba Controller .
- Testing the Policy Configuration of the COntroller and Hand held devices
- Testing of the Ranges of the Access points with Endpoints
- Designed and executed test plans for product validation and reliability testing.
Sustenance Engineer
Juniper Networks India Pvt Limited
Bengaluru
2008.08 - 2011.05
- Worked as sustenance Engineer for IDP/IPS systems .
- Replicate customer issues inhouse in Lab and conduct testing on fix's.
- Working with Development teams to get the issues fixed
- Performed troubleshooting on Customer issues.
- Created detailed reports documenting findings from sustenance engineering projects.
Consultant Engineer
Tech Mahindra India Private Limited
Bengaluru
2006.10 - 2008.10
- Worked on CISCO Products like ANA as consultant to telecom malaysia .
- Documented all engineering activities including designs, calculations, tests results.
- Managed client relationships by responding promptly to inquiries regarding services provided.
Associate Network Engineer
Oracle India Private Limited
Bengaluru
2006.03 - 2006.10
- Worked as inhouse Network Engineer supporting upgrades and Configuration change management .
- Participated in Migration and installation of new Devices in the data center facility
Associate
Sify India Private Limited
Bengaluru
2005.03 - 2006.02
- As NOC Engineer was responsible to Monitor the Network Monitoring system to check on Customer Network Links
- Raise Ticket to escalate to techincal Support
- Followup on the case resolution
- Checking and Debugging Local loop for Modems and having discussion with Telco to bring into resolution .
- Monitoring of the Data center of Sify .
Education
AWS Solution Architect Associate certified -
AWS
2024-07
AWS Cloud Partitioner - Cloud Practitioner Certified
AWS
AWS2023-11
CCNA - Computer Networking
CISCO
CISCO2005-05
B.E - B.E in Computer Science And Engineering
Vishweshwariah Technological University
Belgaum, KA2004-05
Undergoing CISM Training - Computer Networking
ISACA
ISACAJNCIA - Computer Networking
JNCIA
Juniper Skills
- AWS , SRX , Email security appliance , IDP /IPS , CISCO ANA , AAA , Firewall
- Radius , Linux , VIrtualization , Hyperwiser .
- TCP-IP , DHCP , DNS
- Client Engagement
- Customer implementation support
- Process evaluation
- Cross-Functional Team Engagement
Languages
Kannada
First Language
kannada
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Writing short stories and Poems
- Playing Tabla
Accomplishments
- ➢JUNIPER: Received Patent for MACSEC JNP2739US / US10,637,865 B2
For The work on Great Wall, the SRX 4200 , received Business AMP Award .
➢JUNIPER: Received Appreciation from Vice President of Juniper
Networks, Inc. on account of replication of a customer issue, thus
helping in the fixing of a critical issue.
Won the J-champ award for Q4 2009.
➢CISCO: Received Connected Recognition Cash award for work on
Smart license Received Inspire awards.
➢ Tech Mahindra: Received Pat-on-the-Back Award for the successful
execution of the Telikom Malaysia project, Received Best team
Award.
Timeline
Solution Architect
ColorTokens India Pvt Limited
2023.11 - Current
Escalation Support Engineer
Juniper Networks India Pvt Limited
2019.09 - 2024.11
QA Engineer
CISCO SYSTEMS
2017.09 - 2019.08
QA Engineer
Juniper Networks India Pvt Limited
2011.11 - 2017.09
QA Engineer
Aruba Networks India Private Limited
2011.05 - 2011.10
Sustenance Engineer
Juniper Networks India Pvt Limited
2008.08 - 2011.05
Consultant Engineer
Tech Mahindra India Private Limited
2006.10 - 2008.10
Associate Network Engineer
Oracle India Private Limited
2006.03 - 2006.10
Associate
Sify India Private Limited
2005.03 - 2006.02
AWS Solution Architect Associate certified -
AWS
AWS Cloud Partitioner - Cloud Practitioner Certified
AWS
CCNA - Computer Networking
CISCO
B.E - B.E in Computer Science And Engineering
Vishweshwariah Technological University
Undergoing CISM Training - Computer Networking
ISACA
JNCIA - Computer Networking
JNCIA
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