Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pallavi Lagad

Pallavi Lagad

Pune

Summary

Experienced Cloud and Technical Support Engineer with a strong background in monitoring, cloud infrastructure management, and IT operations. Proficient in AWS Cloud, Linux, and monitoring tools like Opsgenie and Grafana. Skilled in leading 24x7 support, performing proactive system health checks, and ensuring high-quality monitoring services in complex cloud environments. Excellent communication and teamwork skills with a focus on maintaining operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

Persistent Systems
Pune
10.2022 - Current
  • Resolved infrastructure issues, including hardware troubleshooting and maintenance of Windows and Linux servers.
  • Managed incident creation and resolution in line with SLA requirements, ensuring prompt responses to customer issues.
  • Developed and maintained knowledge base articles and support guidelines, standardizing processes, and improving service delivery.
  • Installation of software, as per the service request.

Technical Support Engineer

J-Informatics Software's Pvt. Ltd.
Aurangabad
12.2020 - 10.2022
  • Proactively monitored production alerts using Opsgenie and New Relic, addressing and resolving incidents to ensure minimal downtime and efficient operations.
  • Managed and optimized AWS infrastructure components, including EC2 instances, AMI, and snapshots, aligning with customer needs.
  • Led upgrades for server components (e.g., RAM, CPU) to enhance system performance and stability.
  • Utilized Linux administration expertise to manage configurations in RHEL environments, supporting seamless and efficient operations.
  • Provided on-call support for customer production environments, resolving critical issues related to CPU usage, memory utilization, and overall system performance.

Education

Bachelor of Science - CSE

MIT College of Engineering
Aurangabad
01.2020

Skills

  • Cloud Platforms: AWS (EC2, AMI, snapshots, volumes)
  • Ticketing Tools: ServiceNow, JIRA
  • Monitoring Tools: Opsgenie, Grafana, New Relic
  • Operating Systems: Linux (RHCSA Certified), Windows
  • Scripting: Python
  • Additional Skills: HA Clustering, Server Administration

Certification

RedHat Certified System Administer, 2019

Timeline

Senior Software Engineer

Persistent Systems
10.2022 - Current

Technical Support Engineer

J-Informatics Software's Pvt. Ltd.
12.2020 - 10.2022

Bachelor of Science - CSE

MIT College of Engineering

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Pallavi Lagad