Avinash Kharat
Senior QA Engineer
Pune
Summary
Detail-oriented manual tester with 4+ years of experience ensuring high-quality software through meticulous test case design, exploratory testing, and bug reporting. Skilled in tools like JIRA, Postman, and SQL, with hands-on experience in testing complex gaming applications and customer-focused solutions. Proven ability to collaborate with cross-functional teams to deliver defect-free software. Seeking to leverage my expertise in a software testing role to contribute to exceptional product delivery.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior QA Engineer
Electronic Arts
Hyderabad
04.2025 - Current
- Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
- Collaborated closely with developers to identify, reproduce, and resolve software bugs.
- Improved product quality by meticulously designing and executing test plans for software applications.
Junior Game Tester
Ubisoft
Pune
10.2020 - Current
- Designed and executed 300+ test cases for game functionalities, ensuring adherence to requirements and timelines
- Conducted exploratory testing on various game features, identifying critical defects early in development
- Logged and tracked over 500+ defects using JIRA, achieving a 95% resolution rate pre-release
- Collaborated with developers to reproduce and resolve high-priority issues, reducing defect leakage by 20%
- Increased efficiency within the QA team by sharing knowledge and insights gained from extensive testing, fostering a collaborative work environment.
- Assisted with localization efforts by identifying inconsistencies or inaccuracies in translated text, ensuring a high level of quality for international players.
Customer Associate
Amazon
Pune
07.2020 - 10.2020
- Received Star performant of the Month Award for meeting the target exceptionally
- Assisted global customers with queries related to AWS account setup, service limitations, and billing.
- Developed strong communication and troubleshooting skills, especially under pressure and SLA constraints.
- Gained exposure to basic cloud concepts, contributing to better understanding of backend systems and user expectations.
- Built empathy for end-users, which later influenced my quality-oriented mindset in game and app testing.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Customer Service Representative
Concentrix
Pune
09.2018 - 06.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Computer Science
BAMU University
Aurangabad, India 06.2013 - 04.2017
Skills
Functional testing
Exploratory testing
Regression Testing
Test case design
JIRA
SQL
TestRail
undefinedCertification
ISTQB Foundation Level (in progress)
Timeline
Senior QA Engineer
Electronic Arts
04.2025 - Current
Junior Game Tester
Ubisoft
10.2020 - Current
Customer Associate
Amazon
07.2020 - 10.2020
Customer Service Representative
Concentrix
09.2018 - 06.2019
Bachelor of Science - Computer Science
BAMU University
06.2013 - 04.2017
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