Avinash Khile

Client: Creative Carve India pvt ltd

• New employee user ID & mail ID creation, Share folder access, Group policy permission
• Experience with service Now creating tickets, SLA management, Timely reservation of incidents tickets, Handle high priority tickets, Assign ticket to group, Generate CISM monthly report.
• Manage Active directory, Group policy Management, Antivirus and security monitoring.
• Office 365 License allocation.
• Managed multiple remote sites by providing IT support over the internet or phone line. VPN connectivity issue resolve.
• Managed employee access, security roles and permissions.

Client: Thyssenkrupp Industries India pvt ltd.

• Working experience on migration projects
• Migration on window server 2016 to window server 2022
• User migrated to old Domain to New Domain
• Windows PowerShell throw Export user data, Distribution groups and user permissions and migrated to New domain
• User mail ID’s move to Office 365 and migrated
• Laptop\ Desktop domain migration
• Create new file server, migrate user permission and data
• Knowledge of DHCP, DNS, DNS suffix, DNS records

Client: Mercedes Benz India Pvt Ltd

• SCCM throw update windows patches, create computer and OS deployment
• Application Installation, Asset inventory, Raise IT shop request, IT shop asset allocation
• Deallocate asset
• Effectively utilizing SCCM tool for supporting remote users
• External user create user ID and mail
• Internal user Exit process
• (Block user ID, mail archive data backup)
• Experience with service Now creating tickets, SLA management, Timely reservation of incidents tickets, Handle high priority tickets, Assign ticket to group, Generate CISM monthly report
• Knowledge of IPhone device support, Senior user iPhone and Mail configuration, Intune company portal configuration, BYOD
• Bitlocker Encryption and Decryption
• Software Support: - SAP, PLUS, Office 365, AutoCAD
• Network printer and its hardware related issue resolve
• Asset inventory update on weekly
• Ability to respond to high priority issue in timely manner
• Client: Mercedes Benz India Pvt Ltd
• – Chakan, Pune

Client: Mercedes Benz India Pvt Ltd.

• Encrypted mail issue resolve and its authentication
• Senior and work from home user- Always ON / VPN, Plus connection issue resolve
• Remote Support
• Kramer control throw WebEx meeting setup
• Projector, VIA, VISU related issue resolve
• Managing & configuring Network all in one printers & providing IP address
• Installation & troubleshooting of Windows 7, 8 & 10, MS Office, Outlook 365 and other software’s
• Production HLT device OS installation and daily issue resolve
• CoSyMa throw create ISTK and porty device OS deployment and installation(Production)
• Strong knowledge of Desktop and Laptop hardware and all parts replacement knowledge
• Client: Mercedes Benz India Pvt Ltd
• – Chakan, Pune

Client: Tenneco Clean Air India Pvt Ltd

• New User IT setup
• Excellent knowledge of MS office 2016
• Skype, Outlook 365, SharePoint, 365 MFA reset
• IT equipment Installation, Configuration and Maintenance for Desktops, Laptops, Printers, Plotters & Projectors
• IT inventory management
• HP Hardware maintenance and call log
• Requesting & coordinating with 3rd party vendor support
• Antivirus management
• Knowledge in storage and Symantec backup technologies
• File server
• User account and access management
• User share folder access and permission (Read, Write, Read& Write, Special permission)
• Knowledge of remote tool, i.e
• MSTSC, bomgar, Ultra VNC
• End user technical support for office and remote user
• Knowledge of networking essential like TCP/ IP, DHCP, DNS etc
• Network setup, like switch configuration support, switch proper mount in network rack and switch to user end LAN cable patching, stack module connection
• Involved in new IT infrastructure implementation projects
• Client: Tenneco Clean Air India Pvt Ltd
• – Chakan, Pune

Client: Larsen & Toubro Pvt Ltd.

• Handling ticket tool and Working on Domain & Workgroup
• Strong knowledge of OS installation & Configuration (win xp, 7, 8.1, 10)
• Installation & Configuration of Network printers, barcode printer & Scanner and its basic level of troubleshooting
• L1 and L2 level support to end users in troubleshooting and resolving of desktop problems
• Software installation and troubleshooting supports i.e
• MS office 2007, 2010
• SAP, Novell, Minitab
• Create, Test and develop current workstation images
• Excellent knowledge of MS office 2007 and 2010
• MS Lync, MS 2010 Outlook installation and configuration
• Reconfigure 2010 Outlook
• Create 2010 Outlook PST file
• Archive mailbox
• User trust relationship issue resolve
• Meeting room and training room setup and maintenance
• WebEx setup, video conference setup
• Client: Larsen & Toubro Pvt Ltd
• – Ahmednagar