Avinash K T

Promoted from Lead to Assistant Manager in July 2025

About Flipkart : Flipkart is one of India's leading e‑commerce companies, committed to transforming online retail through made‑in‑India technology innovations, customer‑centric constructs, a diverse category landscape, and a world‑class supply chain. With a customer base of 500+ million, product coverage of 150+ million items across 80+ categories, Flipkart has established itself as a pioneer in logistics and last‑mile delivery, enabling seamless shopping experiences across India. Talking about the Role as

• Manage 20+ critical and key accounts of LM Delivery Partner organizations to deliver operational metrics and partner bottom line.
• Ensure superior customer experience in outsourced hubs (30%+ FK LM volumes) through resilient and reliable supply chain.
• Drove key operational metrics, enhancing RTO, reliability, losses, returns, and customer experience.
• Vendor/Partner management: driving business and strategic calls with Partner Org top leadership teams to shape decisions for long-term business growth.
• Manage internal and external stakeholders for driving and scaling-up critical programs in BAU and sale events.
• Planned partner engagement workshops, reducing losses and improving operational and CX metrics.
• Maximized last mile speed by solving problems in collaboration with LM Design and Network Design teams.
• Utilized partner network to enhance market reach and facilitate business expansion.
• Optimized infrastructure to manage seasonal volume increases and support year-over-year growth.
• Developed partner strategy focused on achieving long-term growth and profitability.
• Directed supply operations for outsourced hubs to maintain smooth logistics.
• Synergy with Myntra Supply Chain and FK Supply Chain, driving performance parity with Myntra metrics.
• · Complete understanding of P&L structure, ability to create the same for the individual last mile nodes.
• · Great leadership presence and driving reviews with leaders.
• · Competitor benchmarking and creation of a pool of potential partners.

About Myntra: Myntra is India's leading fashion e‑commerce platform, serving 200M+ annual active users with 4M+ styles across 80+ categories. It partners with 4,000+ brands and is recognized for innovations in fashion, beauty, lifestyle, and supply chain excellence.

My Role & Achievements:

• Managed daily, monthly, and quarterly plans for Delivery Centre (DC) capacity and productivity targets, solved problems, and improved processes for the South region.
• End-to-end accountability of scaling up and stabilizing new DCs in close coordination with regional teams as per plan for South region.
• Overall P&L accountability of DCs & innovate growth path/strategy for DCs.
• Identify alternate delivery models/talent mix models as per DCs & develop culture towards deep customer service orientation.
• Develop, mentor and motivate the team spread across DCs to achieve higher goals.
• Developed project delivery strategies for complex business cases, including cost optimization and supply chain network growth.
• Build and maintain effective partnerships with key cross-functional leaders (Admin/Planning & Design).
• Owned South India metrics for last mile customer experience, addressing delivery issues, escalations, and feedback to enhance service quality.
• Ensure consistency in processes across multiple DCs, drive compliance to processes and cross-deploy process improvements.
• Customer Experience: Better space utilization with separate boxes for RTO, failed delivery & pickups, improving delivery speed and customer retention.
• Cost Control: Stopped leakages in RTO bag dispatch by installing CCTV monitoring.
• Built and drove processes for long-term visibility of capacity plan assets and equipment, ensuring smooth operational execution.

professional responsibilities and accomplishments.

• Led team of three as subject matter expert, providing guidance on best practices and ensuring compliance.
• Reviewed and verified note documents, mortgage, allonge, CD, TILA, AUS, initial and final 1003, flood and hazard documentation, USPS, 4506T, W-2, credit reports, and affidavits to ensure accuracy and compliance with regulations.
• Verified assets and liabilities documentation for borrower, co-borrower, and non-borrowers, ensuring thorough assessment of financial qualifications.
• Verified CD documents and prepared checklist points for client review.

key responsibilities and accomplishments

• Acted as point of contact for area manager, supporting branch operations and communication.
• Created and managed MIS reports, delivering daily and weekly insights to head office.
• Receiving, verifying, matching, posting & processing authorized vendor invoices in ERP with 100% accuracy.
• Performing bank reconciliation on a monthly basis.
• Conducted training for new joiners, facilitating performance monitoring and onboarding.