AVINASH KUMAR

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Grew sales numbers by around 200% through skilled sales support for new and existing customers.
• Consistently exceeded monthly targets through penetration of new accounts.
• Worked with existing customers to increase purchases of products and services.
• Prospected 5-10 new weekly leads with diverse strategies, including cold calling, site visits and customer referrals.
• Monitored all company inventory to ensure stock levels and databases were updated.

• Mentored and supported 5 [PRODUCTION,SALES&MARKETING,FINANCE&ACCOUNTS,TRANSPORTANDSUPPORT STAFFS involved in Kitchen,Cleaning and Labour duties] department employees to create strong workplace culture.
• Reviewed performance data of Production to Profit; to monitor and measure productivity, goal progress and activity levels.
• Maximized productivity by keeping detailed records of weekly and monthly progress and identifying and rectifying areas for improvement.
• Directed production process and operational efficiency procedures to achieve maximum productivity.
• Resolved issues quickly to maintain productivity goals.
• Developed and implemented cost controls and other expense reduction measures.
• Maintained and communicated daily productivity, sales and performance reports for all departments.
• Cultivated effective partnerships with technical, marketing, sales and customer support staff.

• WORK REVOLVED AROUND MONITORING ,TROUBLESHOOTING ,ESCALATING TO HIGHER TECHINAL SUPPORT BY CREATING TICKETS MENTIONING A SMALL BREIF ABOUT THE PROBLEM AND STEPS TAKEN FROM OUR END.
• PROVIDED SUPPORT TO U.S.A ; U.K & APAC REGIONS IN ROTATIONAL SHIFTS ACCORDING TO EACH TIMEZONE
• TOOLS USED DURING MY TENURE :-

HP OVO,SERVICE DELIVERY, CONTROL.M ,SPLUNK,SCOM

• HANDLED RESOURCES ON SHIFTS WHENTEAM LEAD SUPPORT WAS UNAVAILABLE.