AVINASH KUMAR
Hyderabad/Bangalore
Summary
Dynamic hospitality professional with over Fourteen years of hands-on experience in hotel operations, guest services, and staff management. Proven track record of boosting guest satisfaction, driving revenue growth, and streamlining operational efficiencies. Skilled in team leadership, staff training, and creating a supportive work environment. Expertise in overseeing front desk, housekeeping, F&B, and marketing, along with a solid history of budget management and cost control to exceed financial goals.
Overview
11
11
years of professional experience
Work History
Cluster General Manager
AKOYA HOTELS
Hyderabad/Bangalore
03.2023 - Current
- Directed daily hotel operations across maintenance, housekeeping, food & beverage, and front office, resulting in significant improvements in guest satisfaction scores
- Led strategic initiatives that successfully increased revenue, improved occupancy rates, and boosted average daily rates (ADR)
- Opened and established three new properties as a pre-opening specialist, overseeing all aspects from initial setup to team training, leading to successful launches
- Managed and motivated a team of X employees, effectively reducing turnover through focused recruitment, training, and performance initiatives
- Implemented cost-control measures that reduced operational expenses while maintaining high service standards
- Collaborated with department heads to ensure seamless coordination, enhancing overall operational efficiency
- Conducted regular staff meetings and training sessions that contributed to positive guest feedback and service excellence
- Maintained strong vendor and supplier relationships, negotiating contracts to achieve significant savings on annual supply costs
- Utilized guest feedback and online reviews to implement corrective actions, leading to improvements in guest satisfaction scores on major review platforms
- Oversaw budget management and expense monitoring, achieving all financial targets
- Supervised and trained staff, ensuring adherence to policies and procedures, which resulted in improved staff performance ratings
- Collaborated with sales and marketing teams to increase revenue and enhance hotel visibility, contributing to a rise in repeat bookings
Cluster Property Manager
SKYLA APART HOTELS & SUITES
Hyderabad
02.2021 - 03.2023
- Oversaw daily hotel operations, maintaining high standards in maintenance, housekeeping, food & beverage, and front office to ensure guest satisfaction and service quality
- Managed guest inquiries and reservations, providing prompt and accurate information to enhance the guest experience
- Led and developed property management teams, fostering professional growth through regular meetings, guidance, and training initiatives
- Conducted regular property inspections to uphold brand standards, safety regulations, and quality assurance
- Specialized in serviced suite management with successful experience in overseeing multiple properties.
Asst Manager Front Office
GRAND HYATT GOA
Goa
01.2019 - 02.2021
- Company Overview: An Luxury resort with 314 rooms
- Managed daily Front Office operations including Guest Services, Front Desk, Concierge, and Airport Services, ensuring seamless service for all guests
- Organized and coordinated daily activities, monitoring staff performance and productivity to uphold brand standards
- Fostered positive relationships with guests by promptly addressing inquiries, special requests, and resolving issues efficiently
- Promoted food and beverage outlets and organized reservations for recreational activities, enhancing the overall guest experience
- Trained and mentored Front Office staff, ensuring adherence to service standards and providing comprehensive information about property amenities and local attractions
- An Luxury resort with 314 rooms
Team Leader Front Office
GRAND HYATT GOA
Goa
02.2016 - 01.2019
Guest Service Officer
GRAND HYATT GOA
Goa
07.2013 - 02.2016
Education
Bachelor's Degree - Hotel Management
Global Institute of Bachelors Science
Hyderabad06-2013
Skills
- Guest Service Excellence
- Operational Management
- Team Leadership
- Budget Management
- Training and Development
- Adaptability
- Organizational Development
- Corporate Communications
- Policy Development
- Marketing Strategies
- Employee Motivation
- Revenue Generation
- Human Resources Management
- Workforce Planning
- Inventory Management
- Customer Retention
- Business Leadership
- Staff hiring
Hobbies and Interests
- Listening to music
- Travelling
Personal Information
- Date of Birth: 08/20/91
- Marital Status: Married
Locations
- Mumbai
- Hyderabad
- Delhi
- Goa
- Bangalore
- Any International Locations
Timeline
Cluster General Manager
AKOYA HOTELS
03.2023 - Current
Cluster Property Manager
SKYLA APART HOTELS & SUITES
02.2021 - 03.2023
Asst Manager Front Office
GRAND HYATT GOA
01.2019 - 02.2021
Team Leader Front Office
GRAND HYATT GOA
02.2016 - 01.2019
Guest Service Officer
GRAND HYATT GOA
07.2013 - 02.2016
Bachelor's Degree - Hotel Management
Global Institute of Bachelors Science
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