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Avinash Kumar
Noida
Summary
Results-driven professional with over 16 years of experience in contract and pricing management across EMEA, AP, and US markets. Focused on process optimization to enhance decision-making and resource allocation. Managed large teams to ensure compliance with SLAs and KPIs while driving process improvements. Core strengths include customer service, order-to-cash, invoicing, contract management, and financial analysis.
Overview
1
1
Certificate
19
19
years of professional experience
Work History
Manager - Contract/Pricing
Genpact India Pvt. Ltd.
04.2020 - Current
- Managed and mentored a team of 25 associates across Order-to-Cash, Pricing Research, Contract Management, and Supply Chain functions, driving efficiency and performance.
- Reviewed and validated contracts (SOWs & MSAs) to ensure accurate system setup and compliance with client requirements.
- Partnered with senior leadership and FP&A to manage billing, resource utilization, and accurate forecasting of WDU.
- Conducted regular client and stakeholder reviews to address KPI/SLA deviations and implement effective resolutions.
- Developed and presented dashboards and high-level process decks for client and internal leadership to enable data-driven decision-making.
- Implemented robotics and automation tools, driving productivity enhancements and operational excellence.
- Set team goals, conducted monthly one-on-ones, and led annual appraisals, fostering employee engagement and career growth.
- Designed and executed Business Continuity Plans (BCP) to safeguard operations during breakdowns.
Sr. Business Process Analyst
Rockwell Automation India Pvt. Ltd.
04.2013 - 03.2020
- Developed and improved service operations processes, streamlining workflows for increased efficiency.
- Aligned operations with business key performance indicators, facilitating achievement of strategic targets.
- Formulated strategies, identified practical approaches, and established key milestones.
- Conducted data analysis to inform process improvements and managed dashboards.
- Managed end-to-end order management, including fulfillment, returns, and credit claims.
- Monitored order backlog, resolving shipment schedule issues to ensure timely deliveries.
- Provided updates on order status and material availability, detailing resolution strategies.
- Reviewed and approved process documentation and training for effective deployment.
Customer Service Coordinator
Agilent Technologies International Pvt. Ltd.
11.2007 - 08.2011
- Addressed customer inquiries about invoices, quotations, price lists, and purchase orders for Agilent Technologies, enhancing customer satisfaction.
- Managed queries on discounts and product availability, ensuring timely resolutions to support sales efforts.
- Delivered after-sales services to clients of a global technology leader.
- Created quotations and booked orders in Oracle according to Agilent's policies for global customers.
- Ensured process uniformity between clients and the company for seamless communication.
- Collaborated with warehouse and logistics teams to streamline shipment processes, improving delivery timelines.
- Collaborated with field engineers and marketing teams for discount approvals and promotional authorizations.
- Led a lean project that eliminated non-value activities, enhancing productivity and efficiency.
Education
Bachelors of Commerce - Delhi
Delhi University
Delhi08-2008
Skills
- Contract Management
- Order to Cash
- Operations management
- Supply Chain Management
- Contract Negotiation
- Resource optimization
- Pricing Analysis
- Transformation
- Process optimization
- Client management
- Stakeholder management
Certification
- Certified International Supply Chain Manager (CISCM), International Purchasing & Supply Chain Management Institute (IPSCMI), USA
- Certified International Supply Chain Professional (CISCP), International Purchasing & Supply Chain Management Institute (IPSCMI), USA
Timeline
Manager - Contract/Pricing
Genpact India Pvt. Ltd.
04.2020 - Current
Sr. Business Process Analyst
Rockwell Automation India Pvt. Ltd.
04.2013 - 03.2020
Customer Service Coordinator
Agilent Technologies International Pvt. Ltd.
11.2007 - 08.2011
Bachelors of Commerce - Delhi
Delhi University
Personal Information
Date of Birth: 01/25/87
Projects Handled
- Worked with Onshore development team to create mass template to process big request in SAP, resulted reduction of processing time, manual intervention and saved cost of 2 FTE's.
- LATAM Yearly pricing review project - Proactively worked with LATAM region team every financial year start, to update the pricing agreement of each customer.
- Successfully transitioned the merger of 2 group purchasing organization (GPO).
Languages
- Hindi
- English
Personal Information
Date of Birth: 01/25/87
Projects Handled
- Worked with Onshore development team to create mass template to process big request in SAP, resulted reduction of processing time, manual intervention and saved cost of 2 FTE's.
- LATAM Yearly pricing review project - Proactively worked with LATAM region team every financial year start, to update the pricing agreement of each customer.
- Successfully transitioned the merger of 2 group purchasing organization (GPO).