Summary
Overview
Work History
Education
Skills
Personal Information
Extra Qualifications
Roles And Responsibilities
Areasofinterestandpreference
Disclaimer
Certification
Interests
Timeline
Hi, I’m

AVINASH KUMAR

IT Manager
AVINASH KUMAR

Summary

To be a proactive and visionary leader, driving innovation and transformation in the tech industry. I aspire to utilize my diverse skills in computer hardware assembling, disassembling, and troubleshooting, combined with expertise in operating system installation and network administration, to spearhead technological advancements. With a relentless commitment to continuous learning, I aim to stay at the forefront of emerging technologies and leverage my proficiency in CCNA, Linux, and Server2012 R2 for seamless system integration. By fostering a collaborative work environment, I envision building high-performance teams to achieve organizational goals and make a lasting impact on the world through cutting-edge technological solutions.

Overview

7
years of professional experience
3
Certifications
2
Languages

Work History

Caps Infotech Pvt. Ltd.

Desktop Support Engineer
07.2017 - 08.2018

Job overview

  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Walked individuals through basic troubleshooting tasks.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.

Cavission Pvt. Ltd

Network Support Engineer
08.2017 - 09.2018

Job overview

  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Supported users in setup and configuration of wireless bridge networks.
  • Reduced downtime for clients by providing efficient technical support and timely issue resolution.
  • Conducted regular preventative maintenance on networks to ensure continued stability and performance.
  • Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
  • Maintained strong relationships with key vendors to obtain necessary equipment and services at competitive prices.
  • Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
  • Streamlined incident management processes, resulting in faster response times and improved client satisfaction.
  • Designed robust backup solutions to protect critical data from loss due to hardware failures or other unexpected events.
  • Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Monitored network hardware operations to evaluate proper configuration.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Provided faculty and staff with security software and network configuration support.
  • Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.

Swiftline Transport

IT Administrator
05.2019 - 09.2021

Job overview

  • Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
  • Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
  • Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
  • Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
  • Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
  • Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
  • Established strict access controls based on role-based policies, enhancing organizational compliance standards.
  • Reviewed deficiencies based on internal audits and suggested remedies.
  • Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
  • Developed multi-site IT execution strategies, aligning work orders at [17] locations to effectively align available resources with historical service data.
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
  • Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
  • Installed and configured network printers and other peripheral devices.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Planned and implemented upgrades to system hardware and software.
  • Diagnosed and resolved hardware and software issues.
  • Evaluated software products to determine compatibility with existing systems.
  • Diagnosed and executed resolution for network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Maximized system availability through development and testing of contingency plans.

Cloud Analogy CRM Specialist Limited.

IT Manager
10.2021 - Current

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Assisted in development of long-term strategies to grow department and resources.
  • Coordinated technical training and personal development classes for staff members.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Implemented and maintained technology and software budget.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed life cycle replacement of hardware and software.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Guided organizational technology strategy and roadmaps.

Education

SVSU

MBA(IT)

University Overview

Percentage: 62.00%

University of Delhi

B.A.(Program)

University Overview

Percentage: 60.00%

CBSE Board

Intermediate

University Overview

Percentage: 78.00%

CBSE Board

High School

University Overview

Percentage: 66.00%

Jetking Noida Learning

JK DNA + CEH

University Overview

Percentage: A-Grade (Specialization)

Square Circle Institute Delhi

Computer Diploma

University Overview

Percentage: A-Grade Hardware

Skills

Software, Hardware Installation

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Personal Information

Personal Information
  • Father's Name: Mr. Anil Jha
  • Date of Birth: 08/20/1997
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Extra Qualifications

Extra Qualifications
National Cadet Corps. NCC Directorate Delhi, 2018, B+ Grade (Certificate –C)

Roles And Responsibilities

Roles And Responsibilities
Manage day to day IT operations of Head office and branches. Responded to 7 branches needs through Any desk & Remote service and prompt problem-solving on all technical related issues. Managing more than 900 Laptops, 50 Desktop, Printer, Windows and LAN/WAN Network Infrastructure etc. Manage firewall and ensure secure network infrastructure. Managing Work environment for Remote Desktop User. Procurement and Management of IT Assets/Licenses. Responsible for handling technical part of Tally ERP Server/Remote Tally & Backup and some software Site issues (GST/TDS & EPFO). Analyzing & Repairing Problems of Computers & Printers. Laptop repairing, installation of new parts / replacement. Responsible for manage Attendance Biometric device of 7 branches. Manage all type of Printer, Sharing Printers & folder & copier machine. Hardware & software installation troubleshooting as well other useful application as per demand. Manage & Configuration of RF Devices, ADSL & DSL Routers, Routing (RIP/EIGRP& OSPF), Switches, Firewall, Network printers etc. Strong knowledge of Networking and TCP/IP(Topology) devices. Troubleshoot resolved LAN & WAN and all IT infrastructure issues. Maintained awareness of constantly changing software, hardware system & peripherals. Software: Windows/Linux & iOS operating system, MS Office applications, Payroll & HRMS software, Windows remote assistance, Active directory and Microsoft Server 2012 R2 etc. Responsible for 10KVA UPS/Tata mucks and SQL/ESSL Server backup and Maintained awareness of constantly monitoring as per scheduled time. Networking wiring section/Mapping also Monitoring and Data of all employees in biometric machines of all branches are merged, so you can mark your attendance in any branch machine and I timely update data on new users and exiting users of the organization. Handle Admin role of Microsoft 365 Basic server, Mail ID creation, Convert to Shared Mailbox & Delegation of Data, etc. Manage Virtual Meeting on Google Meet, Zoom, Microsoft Team, Cisco Webex etc.

Areasofinterestandpreference

Areasofinterestandpreference
To work in the field of "Network Engineer". Interest in the field of Sr. IT Administrator.

Disclaimer

Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Certification

[Networking In Administration] Training - [2018-2019]

Interests

IT

Timeline

IT Manager
Cloud Analogy CRM Specialist Limited.
10.2021 - Current
IT Administrator
Swiftline Transport
05.2019 - 09.2021
Network Support Engineer
Cavission Pvt. Ltd
08.2017 - 09.2018
Desktop Support Engineer
Caps Infotech Pvt. Ltd.
07.2017 - 08.2018
SVSU
MBA(IT)
04.2023
University of Delhi
B.A.(Program)
04.2018
CBSE Board
Intermediate
04.2015
CBSE Board
High School
04.2013
Jetking Noida Learning
JK DNA + CEH
04.2019
Square Circle Institute Delhi
Computer Diploma
04.2016

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AVINASH KUMARIT Manager