Avinash Kumar Bhanu

• Launched PhonePe successfully Ranchi(Jharkhand) Exploring Rural Market, Khuti, Bundu, Patratu, Khalari, Simdega locations.

Merchant Acquisition:

• Set up and lead a team of KAEs to acquire merchants for the PhonePe platform.Onboard and manage key accounts.Ensure effective deployments, training, and servicing of acquired merchants.
• Market Monitoring:Monitor competition activity in the assigned zone.Formulate and implement appropriate response strategies.
• Team Management:Build and manage a team of KAEs.Onboard and provide on-the-job training to KAEs to improve performance.
  Drive team performance to achieve merchant acquisition targets.
• Business Growth:Drive market share growth and distribution of EDC devices within the assigned zone.Identify and pursue new business opportunities.Implement monetization strategies for acquired merchants.
• Stakeholder Management:Manage key stakeholder relationships within and outside the organization.Collaborate with internal stakeholders like Marketing and Customer Experience.
  

• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.

• Perform a role of Quality analyst in KYC process & Control as per the RBI guidelines.
• Enrol merchants and Small Vendors for Payment to Payments Business after that makes sure genuine transactions.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Ensure 100% collection through effective Strategic & Planning.
• Monitoring Customers' biometric & online collections.
• Report risk management issues to senior management and provide recommendations for improving the organisation’s operations, in terms of both efficient and effective performance.
• Data analysis to ensure a risk based coverage of all key/ critical areas and preparation of risk based MIS and reports.
• Carry out follow up for implementation of findings and Action Taken Reports.
• Conduct special reviews and investigations including fraud reviews.
• Field visits, customer verification & grievance updation.
• Engage in continuous education and staff development by conducting Induction and Refresher training.
• Managing streamline collections of Jharkhand of 60 collection executives.

• Handling Group Loan(GL) & IL (Individual Loan) business at assigned geographical area Ranchi handling 16 field staff.
• Maintaining coordination with the Credit, Product, Admin., Operations, HR, Finance & SQ departments for smooth running of Group Loan business at the supervising Ranchi branch.
• Ensuring that the LO (Loan Officer) enters the summary sheet for all the loans in the system as well as sending the same to the Supervisors and Credit Team.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

working as Medical Representative in Azzuri Pharmaceutical Pvt Ltd.