Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Accomplishments
Work Availability
Timeline
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AVINASH KUMAR PANDEY

AVINASH KUMAR PANDEY

Gorakhpur

Summary

An astute professional with over 18 years of experience. Proficient at hands on experience with various Citrix product such as NetScaler, NetScaler Gateway, SDWAN, SDX, Citrix Endpoint Management (CEM) and with Cisco Routers, switches. Well versed with tools like; PowerBi, Paladin, Wireshark; ticketing tools like Remedy, Maximo, TSRM, Siebel, Salesforce. Currently associated with Cloud Software Group. as Lead Product Manager for NetScaler Console managing the product’s lifecycle. I also have a pivotal role bring up the Console service telemetry which is used to understand product adoption and baseline for product feature enhancements and prior to it I have a good consultancy background and a track record of successfully delivering high-value networking and security solutions, plus a talent for engaging with stakeholders to scope complex requirements, identify client needs, and develop solutions that exceed expectations. Before Citrix (now called as Cloud Software Group), I was working with Cable&Wireless (India) Ltd; providing Bank of America Merrill Lynch with WAN support globally and also managing global circuits for Hewlett Packard. Was also part of Standard Chartered Bank managing their MAN and WAN connectivity. In between, I also had a short time in IBM India as part of Change management team. I am a very quick learner, can work independently and as a team member. I believe in maintaining good peer to peer relationship.

Overview

17
17
years of professional experience

Work History

Lead Product Manager

Cloud Software Group
Bengaluru
07.2021 - 01.2025
  • Deeply understand the market for NetScaler and the evolving needs of NetScaler customers, particularly in cloud environments
  • Conduct market research, competitive analysis, and gather customer feedback to identify opportunities and unmet needs
  • Define the product vision, strategy, and roadmap for NetScaler in alignment with the overall Cloud Software Group strategy
  • Prioritize features and functionalities based on customer value, market trends, and business goals
  • Translate customer needs and market requirements into detailed product specifications and user stories for engineering teams
  • Create and maintain product documentation, including use cases, white papers, and presentations
  • Work closely with engineering, design, and QA teams throughout the product development lifecycle, from ideation to launch
  • Participate in agile development processes, providing guidance and feedback to ensure the product meets defined requirements
  • Plan and execute product launches, working with marketing and sales teams to create effective messaging and positioning
  • Support sales and customer success teams with product knowledge and training
  • Track key performance indicators (KPIs) to measure product success and identify areas for improvement
  • Analyse product usage data and customer feedback to inform product roadmap and future development
  • Integrate the Cloud service customer’s NetScaler lifecycle management data to the centralized telemetry service
  • Utilize the telemetry data to make informed product feature improvements and enhancements, and to chart the product’s feature adoption initiatives.
  • Highlights of the major feature rollout: Azure AD MFA for NetScaler Console cloud service with support for Group extraction and RBAC(Roll Based Access Control), Zero-touch SSL certificate Management for centralised automation certificate lifecycle management, NetScaler Agent Management Improvements around stability, better upgrade control, notification, self-recovery, SNMP support. Centralised Netscaler Upgrade Improvements around pre-upgrade, execution time, NetScaler Image handling & caching support and disk- clean-up support.

Principal Consultant

Citrix Systems Inc
Bengaluru
04.2017 - 07.2021
  • This role requires assessing, designing, and implementing Citrix solutions for customers in various industry verticalsPerforms on-site and remote network design, configuration, integration, troubleshooting and installation of Citrix networking products and solutions which includes NetScaler, SDWAN, NetScaler Console and CEM
  • Led internal and customer-facing projects of medium to large-size or complexity and the development of project deliverables of internal projects (system integration, white papers, scalability and performance tests) to a large extent and lead most customer engagements. Some of the key engagements are:
    * Design and deployment for Netscaler with WAF and TLS mutual authentication in HMC environment for multiple enterprise customer
    * Design, deployment and QA testing for Netscaler for server load balancing and GSLB for a telecom customer over VOWifi.
    * Design and deployment for WAF for a BPO organisation
    * Design for SD-WAN for 20 sites for a hospital customer.
    * Design for ADC and Gateway for an BPO customer

Senior Escalation Engineer

Citrix R&D India
08.2011 - 03.2017
  • This role involved resolving customer reported issues through collaboration with members from the Escalation and Engineering teams
  • Ownership includes maintaining communications with the customer and Engineering as the main point of contact through the case resolution process
  • The case ownership process also requires for me to perform the analysis of log files and network traces while reproducing (or attempting to reproduce) the product behaviour
  • Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development by providing clear issue documentation (as needed)
  • Have the ability to resolve (or workaround) technically complex, mission critical or politically hot issues with general oversight by management, senior members of the team and/or Engineering
  • Proficiency in installation, configuration, troubleshooting, and support of XenMobile MDM, MAM, MCM, MEM with XNC and XMM, NetScaler Gateway, Sharefile, Load Balancer, SSL VPN, Content Switching, SSL offload, GSLB, Rewrites, Responder, Layer-2 and Layer-3, with expertise on Application Firewall and SDX. Web Interface, StoreFront, XenApp, XenDesktop, Citrix Receiver, FreeBsd, Linux, VMWare, XenServer
  • Knowledge of installing and configuring Windows Server, Active Directory/LDAP, DNS, CA, PKI, Exchange 2013.

Senior Operations Professional

IBM India Ltd
05.2011 - 08.2011
  • Acting as the day-to-day interface into the Change Management Process and responsible for ensuring the execution of the process

Network Consultant/Shift Lead

Cable&Wireless (India) Ltd
10.2007 - 05.2011
  • Working as Networking Operation engineer, with work responsibility of Incident Management, Change Management and Problem Management
  • Provide telephone and remote technical support on products under support contracts to meet our customers’ expectations for quality technical support
  • Troubleshoot logged faults in order to accurately isolate the cause and provide working solutions
  • Liaise with vendors where necessary in order to resolve vendor related issues

Education

MS - Advance Networking & Telecom

IIIT
01.2008

B.E - IT

C.E.C
01.2005

Skills

  • Product management
  • Project Planning and Management
  • Vendor Management
  • Team Co-ordination
  • Resource management
  • ITIL
  • Change management
  • Documentation
  • Technical troubleshooting
  • Root cause analysis
  • Citrix Technologies
  • Strategic planning
  • NetScaler, NetScaler Gateway
  • NetScaler Console (ADM)
  • SDX
  • Web Application Firewall (WAF)
  • GSLB
  • SDWAN
  • XenMobile (MDM, MAM, MEM)
  • PKI
  • DNS
  • Active Directory
  • CA
  • MSSQL
  • Exchange 2013
  • Xenserver
  • Wireshark, TCPDump
  • Free BSD
  • VLANS
  • IP addressing
  • VLSM
  • Layered-2 Switched Network
  • CISCO routers and switchea
  • Cisco Catalyst 6500 series switches
  • IP routing (RIPv2, OSPF, BGP)

Languages

  • English
  • Hindi

Personal Information

  • Passport Number: Z5164180
  • Date of Birth: 07/24/82
  • Nationality: Indian

Hobbies and Interests

  • Playing guitar
  • Singing
  • Cooking
  • Playing football
  • Internet surfing

Accomplishments

  • Spot bonus, 09/30/18, For managing to get 100% NPS for back to back deployment projects.
  • Global Customer Excellence, 06/30/16, For handling MayBank XenMobile infrastructure migration.
  • Above and Beyond, 06/30/16, Within Citrix India Support.
  • Spot Bonus Award, 03/31/16, For work accomplished with stabilizing 'WorldPay' XMS infrastructure.
  • Services Hero, 12/31/13, For best performance in Citrix Systems.
  • Kudos Award, 06/30/13, For saving 0.6 million deal with a customer on a NetScaler issue.
  • Certified Transmission Familiarization, Date Unknown, Completed training course and met requirements of RTTC- Mysore (BSNL).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Product Manager

Cloud Software Group
07.2021 - 01.2025

Principal Consultant

Citrix Systems Inc
04.2017 - 07.2021

Senior Escalation Engineer

Citrix R&D India
08.2011 - 03.2017

Senior Operations Professional

IBM India Ltd
05.2011 - 08.2011

Network Consultant/Shift Lead

Cable&Wireless (India) Ltd
10.2007 - 05.2011

MS - Advance Networking & Telecom

IIIT

B.E - IT

C.E.C

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AVINASH KUMAR PANDEY