Avinash Kumar Saroj
Pratapgarh
Summary
Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.
Overview
11
11
years of professional experience
Work History
IT Field Associate
Bandhan Bank Ltd.
09.2022 - Current
- Resolved hardware and software issues for a weekly average of 150 tickets, maintaining a resolution rate of over 95%
- Streamlined the ticketing process using Berp, leading to a 30% decrease in average response time for IT support queries
- Provide remotely support to user and fixed all possible troubleshooting
- PC, Printer, Scanner, Switch and Router installation and maintains
- Biometric Device support
- Installation (Bootable PD, DVD) and maintenance of Windows OS (Window's 10, 11)
- Log the case of Desktop, Laptop, Printer, Scanner, UPS and network issues with Network ISP and follow up with vendor team till resolution
- Software packages open office and all user end software support and fixed issue
- Configure printer as network mode & USB mode and Hardware support on
- Passbook printer, LaserJet printer, Multifunction printer and Scanner
- Different type of Camera's Installation (Dome, Bullet, Box and PTZ) and manages CCTV Software and Monitoring and recording the video and all issue related application
Customer Support Engineer
Sysnet Global Technologies Pvt. Ltd.
06.2021 - 09.2022
- Improved the internal knowledge base with comprehensive troubleshooting documentation, reducing resolution times by 20%
- Introduced a multi-factor authentication system, enhancing the security for remote access
- Resolved hardware and software issues for a weekly average of 200 tickets, maintaining a resolution rate of over 95%
- Outlook Configuration as an Account POP3 and IMAP
- Configure Printer as Network Mode and USB Mode
- Expertise for networking skills - (If Any) having skill to establish network between PCs, Switch, Server and printers
- Find the problem on Network Troubleshoot
- Remote desktop connections - Team Viewer and RDC
- Installation and maintenance of Windows OS (Window 7, Window 8 and Window 10)
- Create a backup, recovery policy and Window reset
- Desktop performance monitoring and optimization Software
- Hardware Support on Desktop, Laptop, Printers and Scanner
- Printers Support (LaserJet, DMP, Office jet, Color LaserJet)
Trainee Engineer
Sysnet Global Technologies Pvt. Ltd.
09.2018 - 01.2020
- Provided timely technical support to staff, improving overall satisfaction rates by 90%
- Troubleshooting hardware related issue (Desktop, Laptop, Think client, Printer and UPS) and fixed the issue on card level
- Installed operating system on Desktop, Laptop and Thin-client
- Configure outlook in Exchange, POP3 and IMAP and also manage OST & PST
- Software packages - MS Office (2013, 2016, and 2019), MS access and all user end software support and fixed issue
- Configure printer as network mode & USB mode and Hardware support on Passbook printer, LaserJet printer, Multifunction printer and Scanner
- UPS Support on 1KVA, 5KVA, 10 KVA and online UPS
Assistant (Admin & Billing)
Ramky Infrastructure Limited.
09.2013 - 03.2014
- Provide hardware support for Desktop, Laptop, Projector, Printer, Scanner and UPS on card level
- Provide basic Network support (LAN and ISP)
- Operating system and other software installation and configuration
- Managed all IT asset proved by company
- Generate contractor's bill and proceed to account department
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Software installation
- IT documentation
- Data backup and recovery
- Application support
- Email administration
- Hardware diagnostics
- System administration
- Server management
- Configuration management
- IT compliance
- Patch management
- Storage area networks
- Active directory
- Desktop deployment
- Windows server
- Operating systems
- Desktop support
- Network configuration
- Technical issues analysis
- Remote support
- Issue troubleshooting
- Windows 10
- User support
- Technical support
- Hardware upgrades
- Ticket management
- Network diagnostics
- Application installations
- Technical troubleshooting
- Software diagnosis
- Ticket support system management
- Mac systems
- TCP/IP
- LAN/WAN
- Microsoft outlook
- Microsoft office specialist (MOS) expert
- Hardware troubleshooting
- Product training
- System diagnostics
Timeline
IT Field Associate
Bandhan Bank Ltd.
09.2022 - Current
Customer Support Engineer
Sysnet Global Technologies Pvt. Ltd.
06.2021 - 09.2022
Trainee Engineer
Sysnet Global Technologies Pvt. Ltd.
09.2018 - 01.2020
Assistant (Admin & Billing)
Ramky Infrastructure Limited.
09.2013 - 03.2014
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